{"@context":{"@vocab":"https://schema.org/","dcterms":"http://purl.org/dc/terms/","prov":"http://www.w3.org/ns/prov#"},"@type":"Dataset","@id":"https://api.morvs.ai/api/v1/cfpb/by-company/AMERICAN%20EXPRESS%20COMPANY","_source":{"data_provider":"AI Analytics","brand_name":"MORVS","brand_url":"https://morvs.ai/","data_provider_url":"https://api.morvs.ai","license":"https://creativecommons.org/publicdomain/zero/1.0/","dcterms:license":"https://creativecommons.org/publicdomain/zero/1.0/","generated_at":"2026-10-02T23:48:10.755Z","primary_source":"https://www.consumerfinance.gov/data-research/consumer-complaints/"},"company":"AMERICAN EXPRESS COMPANY","summary":{"total_complaints":24,"first_complaint":"2026-05-08T12:00:00-05:00","latest_complaint":"2026-05-12T12:00:00-05:00","timely_count":24},"by_product":[{"product":"Credit card","n":10},{"product":"Debt collection","n":6},{"product":"Credit reporting or other personal consumer reports","n":6},{"product":"Checking or savings account","n":2}],"recent_complaints":[{"complaint_id":22101809,"date_received":"2026-05-12T12:00:00-05:00","product":"Debt collection","issue":"Written notification about debt","state":"MD","company_response":"Closed with explanation"},{"complaint_id":22128106,"date_received":"2026-05-12T12:00:00-05:00","product":"Debt collection","issue":"Attempts to collect debt not owed","state":"IL","company_response":"Closed with explanation"},{"complaint_id":22063846,"date_received":"2026-05-11T12:00:00-05:00","product":"Credit card","issue":"Problem with a purchase shown on your statement","state":"FL","company_response":"In progress"},{"complaint_id":22064381,"date_received":"2026-05-11T12:00:00-05:00","product":"Credit card","issue":"Other features, terms, or problems","state":"IL","company_response":"In progress"},{"complaint_id":22064516,"date_received":"2026-05-11T12:00:00-05:00","product":"Credit card","issue":"Struggling to pay your bill","state":"AL","company_response":"In progress"},{"complaint_id":22064898,"date_received":"2026-05-11T12:00:00-05:00","product":"Checking or savings account","issue":"Managing an account","state":"MA","company_response":"In progress"},{"complaint_id":22065515,"date_received":"2026-05-11T12:00:00-05:00","product":"Credit card","issue":"Getting a credit card","state":"AZ","company_response":"Closed with explanation"},{"complaint_id":22071396,"date_received":"2026-05-11T12:00:00-05:00","product":"Debt collection","issue":"Took or threatened to take negative or legal action","state":"AL","company_response":"Closed with explanation"},{"complaint_id":22071464,"date_received":"2026-05-11T12:00:00-05:00","product":"Debt collection","issue":"Took or threatened to take negative or legal action","state":"AL","company_response":"Closed with explanation"},{"complaint_id":22077042,"date_received":"2026-05-11T12:00:00-05:00","product":"Credit reporting or other personal consumer reports","issue":"Improper use of your report","state":"PA","company_response":"Closed with explanation"},{"complaint_id":22079542,"date_received":"2026-05-11T12:00:00-05:00","product":"Credit reporting or other personal consumer reports","issue":"Problem with a company's investigation into an existing problem","state":"NC","company_response":"Closed with explanation"},{"complaint_id":22056200,"date_received":"2026-05-10T12:00:00-05:00","product":"Credit reporting or other personal consumer reports","issue":"Problem with a company's investigation into an existing problem","state":"NJ","company_response":"Closed with non-monetary relief"},{"complaint_id":22061881,"date_received":"2026-05-10T12:00:00-05:00","product":"Credit card","issue":"Advertising and marketing, including promotional offers","state":"CA","company_response":"Closed with explanation"},{"complaint_id":22062862,"date_received":"2026-05-10T12:00:00-05:00","product":"Credit reporting or other personal consumer reports","issue":"Problem with a company's investigation into an existing problem","state":"MI","company_response":"In progress"},{"complaint_id":22039912,"date_received":"2026-05-09T12:00:00-05:00","product":"Debt collection","issue":"Took or threatened to take negative or legal action","state":"MO","company_response":"Closed with explanation"},{"complaint_id":22041592,"date_received":"2026-05-09T12:00:00-05:00","product":"Credit card","issue":"Trouble using your card","state":"WA","company_response":"Closed with explanation"},{"complaint_id":22054726,"date_received":"2026-05-09T12:00:00-05:00","product":"Credit card","issue":"Fees or interest","state":"NC","company_response":"Closed with monetary relief"},{"complaint_id":21999134,"date_received":"2026-05-08T12:00:00-05:00","product":"Credit card","issue":"Problem with a purchase shown on your statement","state":"FL","company_response":"Closed with explanation"},{"complaint_id":22001922,"date_received":"2026-05-08T12:00:00-05:00","product":"Credit card","issue":"Incorrect information on your report","state":"PA","company_response":"Closed with explanation"},{"complaint_id":22002138,"date_received":"2026-05-08T12:00:00-05:00","product":"Credit card","issue":"Incorrect information on your report","state":"PA","company_response":"Closed with explanation"}]}