{"@context":{"@vocab":"https://schema.org/"},"@type":"ItemList","@id":"https://api.ai-analytics.org/api/v1/nhtsa/complaints/check?make=FORD","name":"FORD","_source":{"data_provider":"AI Analytics","data_provider_url":"https://api.ai-analytics.org","license":"https://creativecommons.org/publicdomain/zero/1.0/","primary_source":"https://www-odi.nhtsa.dot.gov/downloads/","generated_at":"2026-09-16T12:20:24.016Z"},"summary":{"total_complaints":39680,"deaths":1578,"injured":20989,"fires":14447},"top_components":[{"component_desc":"AIR BAGS","n":3254},{"component_desc":"AIR BAGS:FRONTAL","n":3159},{"component_desc":"VEHICLE SPEED CONTROL","n":2986},{"component_desc":"ELECTRICAL SYSTEM","n":2458},{"component_desc":"ENGINE","n":1411},{"component_desc":"UNKNOWN OR OTHER","n":1212},{"component_desc":"SERVICE BRAKES","n":1209},{"component_desc":"STEERING","n":1159},{"component_desc":"ELECTRICAL SYSTEM:IGNITION:SWITCH","n":1137},{"component_desc":"ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD","n":1069}],"recent_complaints":[{"cmplid":"2206323","date_received":"2026-05-13","make":"FORD","model":"F-150","model_year":2019,"deaths":0,"injured":1,"fire":0,"crash":0,"component_desc":"POWER TRAIN","description":"1.unexpected downshift into second gear while driving - like the engine is falling - causes severe jerk and sometimes truck revs/ goes into neutral - just revs.  2. frozen tailgate latches and door latch defects   3. additionally the transmission harsh shifting when cold (safety/drivability defect):  When the vehicle is cold, the 10‑speed transmission shifts harshly, hesitates, clunks, and delays engagement. This matches Ford’s transmission TSBs for calibration and adaptive learning issues. The dealership acknowledged the shifting issue but did not perform the required calibration or TSB procedures.  The dealership refuses to document my reported symptoms or perform the TSB repairs unless the failure is happening in front of them. This prevents known defects from being repaired and leaves the vehicle in an unsafe condition. Ford Customer Service confirmed the shifting issue exists but the dealership still did not perform the calibration. ford corp customer service didnt understand and manager didn’t even know what a tsb is:/ so no help at corporate. as chuck the manager stated he didn’t know what document i was referring to and i told him the number as well ?  I contacted Ford Customer Service and a case was opened. A customer service manager named Chuck returned my call. He stated that the TSB is “not a warranty” and that the dealership “has to duplicate the condition” before Ford will authorize the repair. I explained that the tailgate freezing issue cannot ","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2206323"},{"cmplid":"2206324","date_received":"2026-05-13","make":"FORD","model":"F-150","model_year":2019,"deaths":0,"injured":1,"fire":0,"crash":0,"component_desc":"VEHICLE SPEED CONTROL","description":"1.unexpected downshift into second gear while driving - like the engine is falling - causes severe jerk and sometimes truck revs/ goes into neutral - just revs.  2. frozen tailgate latches and door latch defects   3. additionally the transmission harsh shifting when cold (safety/drivability defect):  When the vehicle is cold, the 10‑speed transmission shifts harshly, hesitates, clunks, and delays engagement. This matches Ford’s transmission TSBs for calibration and adaptive learning issues. The dealership acknowledged the shifting issue but did not perform the required calibration or TSB procedures.  The dealership refuses to document my reported symptoms or perform the TSB repairs unless the failure is happening in front of them. This prevents known defects from being repaired and leaves the vehicle in an unsafe condition. Ford Customer Service confirmed the shifting issue exists but the dealership still did not perform the calibration. ford corp customer service didnt understand and manager didn’t even know what a tsb is:/ so no help at corporate. as chuck the manager stated he didn’t know what document i was referring to and i told him the number as well ?  I contacted Ford Customer Service and a case was opened. A customer service manager named Chuck returned my call. He stated that the TSB is “not a warranty” and that the dealership “has to duplicate the condition” before Ford will authorize the repair. I explained that the tailgate freezing issue cannot ","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2206324"},{"cmplid":"2205643","date_received":"2026-05-12","make":"LINCOLN","model":"AVIATOR","model_year":2021,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"AIR BAGS","description":"I was completely stopped in traffic a car failed to reduce speed and slammed into the back of my car. My neck whipped forward no air bags deployed.","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2205643"},{"cmplid":"2205314","date_received":"2026-05-11","make":"FORD","model":"F-150","model_year":2016,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"STRUCTURE:BODY","description":"VEHICLE SAFETY COMPLAINT STATEMENT Prepared for NHTSA Submission Regarding Recall 26V237 / 26S28 To: National Highway Traffic Safety Administration (NHTSA) Subject: Report of Accident and Vehicle Control Loss Due to Defect Specified in Recall 26V237 VEHICLE INFORMATION: Year/Make/Model: 2016 Ford F-150 VIN: [XXX]  INCIDENT DESCRIPTION: In March, while driving during a snowstorm, the vehicle experienced a sudden and unexpected loss of traction and stability. Without warning, the rear wheels appeared to lock or drastically reduce speed, causing the truck to slide uncontrollably and strike a roadside barrier. Following the initial impact, while attempting to move the vehicle to a safe location as instructed by insurance/authorities, the engine suddenly stalled and shut down completely while in motion, nearly resulting in a second high-speed collision with the vehicle ahead. CORRELATION WITH RECALL 26V237: In May, I received a Safety Recall Notice (Ford Recall 26S28 / NHTSA Recall 26V237). The description of the defect—an \"unexpected downshift to a lower gear causing abrupt wheel speed reduction and rear tire slide\"—exactly matches the catastrophic event I experienced in March. The recall also notes that the engine may malfunction or stall, which occurred during my incident. IMPACT & DAMAGES: The insurance company evaluated the damage at approximately $6,000 for structural repairs. However, the vehicle remains unsafe and mechanically compromised. Despite the structural fixes,","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2205314"},{"cmplid":"2205315","date_received":"2026-05-11","make":"FORD","model":"F-150","model_year":2016,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"ENGINE","description":"VEHICLE SAFETY COMPLAINT STATEMENT Prepared for NHTSA Submission Regarding Recall 26V237 / 26S28 To: National Highway Traffic Safety Administration (NHTSA) Subject: Report of Accident and Vehicle Control Loss Due to Defect Specified in Recall 26V237 VEHICLE INFORMATION: Year/Make/Model: 2016 Ford F-150 VIN: [XXX]  INCIDENT DESCRIPTION: In March, while driving during a snowstorm, the vehicle experienced a sudden and unexpected loss of traction and stability. Without warning, the rear wheels appeared to lock or drastically reduce speed, causing the truck to slide uncontrollably and strike a roadside barrier. Following the initial impact, while attempting to move the vehicle to a safe location as instructed by insurance/authorities, the engine suddenly stalled and shut down completely while in motion, nearly resulting in a second high-speed collision with the vehicle ahead. CORRELATION WITH RECALL 26V237: In May, I received a Safety Recall Notice (Ford Recall 26S28 / NHTSA Recall 26V237). The description of the defect—an \"unexpected downshift to a lower gear causing abrupt wheel speed reduction and rear tire slide\"—exactly matches the catastrophic event I experienced in March. The recall also notes that the engine may malfunction or stall, which occurred during my incident. IMPACT & DAMAGES: The insurance company evaluated the damage at approximately $6,000 for structural repairs. However, the vehicle remains unsafe and mechanically compromised. Despite the structural fixes,","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2205315"},{"cmplid":"2205316","date_received":"2026-05-11","make":"FORD","model":"F-150","model_year":2016,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"ELECTRICAL SYSTEM","description":"VEHICLE SAFETY COMPLAINT STATEMENT Prepared for NHTSA Submission Regarding Recall 26V237 / 26S28 To: National Highway Traffic Safety Administration (NHTSA) Subject: Report of Accident and Vehicle Control Loss Due to Defect Specified in Recall 26V237 VEHICLE INFORMATION: Year/Make/Model: 2016 Ford F-150 VIN: [XXX]  INCIDENT DESCRIPTION: In March, while driving during a snowstorm, the vehicle experienced a sudden and unexpected loss of traction and stability. Without warning, the rear wheels appeared to lock or drastically reduce speed, causing the truck to slide uncontrollably and strike a roadside barrier. Following the initial impact, while attempting to move the vehicle to a safe location as instructed by insurance/authorities, the engine suddenly stalled and shut down completely while in motion, nearly resulting in a second high-speed collision with the vehicle ahead. CORRELATION WITH RECALL 26V237: In May, I received a Safety Recall Notice (Ford Recall 26S28 / NHTSA Recall 26V237). The description of the defect—an \"unexpected downshift to a lower gear causing abrupt wheel speed reduction and rear tire slide\"—exactly matches the catastrophic event I experienced in March. The recall also notes that the engine may malfunction or stall, which occurred during my incident. IMPACT & DAMAGES: The insurance company evaluated the damage at approximately $6,000 for structural repairs. However, the vehicle remains unsafe and mechanically compromised. Despite the structural fixes,","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2205316"},{"cmplid":"2205354","date_received":"2026-05-11","make":"FORD","model":"MUSTANG","model_year":2008,"deaths":0,"injured":1,"fire":0,"crash":0,"component_desc":"AIR BAGS","description":"Driving approximately 20 mph, on a smooth road, in a retirement community, the drivers seat airbag explosively inflated without warning.  The seatbelts are locked and unusable, the seat bolster is shredded, the driver door panel is disconnected as is the exterior rocker cover.  I am afraid to drive the car in fear of the other air bags exploding while driving.","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2205354"},{"cmplid":"2205355","date_received":"2026-05-11","make":"FORD","model":"MUSTANG","model_year":2008,"deaths":0,"injured":1,"fire":0,"crash":0,"component_desc":"SEAT BELTS","description":"Driving approximately 20 mph, on a smooth road, in a retirement community, the drivers seat airbag explosively inflated without warning.  The seatbelts are locked and unusable, the seat bolster is shredded, the driver door panel is disconnected as is the exterior rocker cover.  I am afraid to drive the car in fear of the other air bags exploding while driving.","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2205355"},{"cmplid":"2205427","date_received":"2026-05-11","make":"FORD","model":"FUSION","model_year":2014,"deaths":0,"injured":3,"fire":0,"crash":0,"component_desc":"ELECTRICAL SYSTEM","description":"SUBJECT: URGENT COMPLAINT: Deceptive Practices/Misrepresentation & Services Not Rendered (Woodhouse Ford of Omaha) I. Actionable Safety Issue Summary This complaint concerns fraudulent billing and dangerous misrepresentation by Woodhouse Ford of Omaha, which claimed a vehicle's 3rd rack and pinion system was \"safe\" on 2/19/2026 after a known safety issue, following a previous failure. They further charged $219.22 for unrendered/improper ABS programing repairs that was not successful because the electric rack and pinion is defective on 3/5/2026 and fabricated invoice records to shift liability. II. Parties Involved •Consumer: [XXX]  •Dealer/Service Provider: Woodhouse Ford of Omaha, Service Manager Jeremy Sullivan, Technician Anthony Rubio. •Financial Institution: First National Bank of Omaha (Regulated by OCC). III. Nature of the Dispute 1.Safety Hazard/Misrepresentation (2/19/2026): Service Manager Jeremy Sullivan and Tech Anthony Rubio stated the vehicle’s rack and pinion was \"safe\" despite a prior failure. This misrepresentation has left me with a vehicle that has had the rack and pinion fail or require replacement three times in under a year. 2.Services Not Rendered (3/5/2026): Charged $219.22 for \"programming the ABS module\" which was not rendered or not performed correctly. 3.Fabricated Documentation: Woodhouse Ford created fraudulent service invoices stating I diagnosed the ABS fault and declined further diagnosis. This is an attempt to evade liability for ongo","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2205427"},{"cmplid":"2205428","date_received":"2026-05-11","make":"FORD","model":"FUSION","model_year":2014,"deaths":0,"injured":3,"fire":0,"crash":0,"component_desc":"POWER TRAIN","description":"SUBJECT: URGENT COMPLAINT: Deceptive Practices/Misrepresentation & Services Not Rendered (Woodhouse Ford of Omaha) I. Actionable Safety Issue Summary This complaint concerns fraudulent billing and dangerous misrepresentation by Woodhouse Ford of Omaha, which claimed a vehicle's 3rd rack and pinion system was \"safe\" on 2/19/2026 after a known safety issue, following a previous failure. They further charged $219.22 for unrendered/improper ABS programing repairs that was not successful because the electric rack and pinion is defective on 3/5/2026 and fabricated invoice records to shift liability. II. Parties Involved •Consumer: [XXX]  •Dealer/Service Provider: Woodhouse Ford of Omaha, Service Manager Jeremy Sullivan, Technician Anthony Rubio. •Financial Institution: First National Bank of Omaha (Regulated by OCC). III. Nature of the Dispute 1.Safety Hazard/Misrepresentation (2/19/2026): Service Manager Jeremy Sullivan and Tech Anthony Rubio stated the vehicle’s rack and pinion was \"safe\" despite a prior failure. This misrepresentation has left me with a vehicle that has had the rack and pinion fail or require replacement three times in under a year. 2.Services Not Rendered (3/5/2026): Charged $219.22 for \"programming the ABS module\" which was not rendered or not performed correctly. 3.Fabricated Documentation: Woodhouse Ford created fraudulent service invoices stating I diagnosed the ABS fault and declined further diagnosis. This is an attempt to evade liability for ongo","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2205428"},{"cmplid":"2205429","date_received":"2026-05-11","make":"FORD","model":"FUSION","model_year":2014,"deaths":0,"injured":3,"fire":0,"crash":0,"component_desc":"STEERING","description":"SUBJECT: URGENT COMPLAINT: Deceptive Practices/Misrepresentation & Services Not Rendered (Woodhouse Ford of Omaha) I. Actionable Safety Issue Summary This complaint concerns fraudulent billing and dangerous misrepresentation by Woodhouse Ford of Omaha, which claimed a vehicle's 3rd rack and pinion system was \"safe\" on 2/19/2026 after a known safety issue, following a previous failure. They further charged $219.22 for unrendered/improper ABS programing repairs that was not successful because the electric rack and pinion is defective on 3/5/2026 and fabricated invoice records to shift liability. II. Parties Involved •Consumer: [XXX]  •Dealer/Service Provider: Woodhouse Ford of Omaha, Service Manager Jeremy Sullivan, Technician Anthony Rubio. •Financial Institution: First National Bank of Omaha (Regulated by OCC). III. Nature of the Dispute 1.Safety Hazard/Misrepresentation (2/19/2026): Service Manager Jeremy Sullivan and Tech Anthony Rubio stated the vehicle’s rack and pinion was \"safe\" despite a prior failure. This misrepresentation has left me with a vehicle that has had the rack and pinion fail or require replacement three times in under a year. 2.Services Not Rendered (3/5/2026): Charged $219.22 for \"programming the ABS module\" which was not rendered or not performed correctly. 3.Fabricated Documentation: Woodhouse Ford created fraudulent service invoices stating I diagnosed the ABS fault and declined further diagnosis. This is an attempt to evade liability for ongo","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2205429"},{"cmplid":"2205441","date_received":"2026-05-11","make":"FORD","model":"BRONCO SPORT","model_year":2025,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"AIR BAGS","description":"Car crash on 01/26/2026, and the airbags did not deploy","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2205441"},{"cmplid":"2205074","date_received":"2026-05-10","make":"FORD","model":"EXPLORER","model_year":2013,"deaths":0,"injured":0,"fire":1,"crash":0,"component_desc":"UNKNOWN OR OTHER","description":"The car had been parked for 30 minutes in the driveway and spontaneously caught on fire. Our lives and home were at risk of serious injury due to the fire. Firefighters and police were called to the scene and the fire was put out. There were no mechanical issues prior to this happening.","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2205074"},{"cmplid":"2205105","date_received":"2026-05-10","make":"FORD","model":"BRONCO","model_year":2021,"deaths":0,"injured":0,"fire":1,"crash":0,"component_desc":"POWER TRAIN","description":"My drive shaft/coupling caught fire at the front transfer case.  I was able to extinguish it safely. This is the same description as: NHTSA Recall No.: 26V236 Manufacturer Recall No.: 26S26 And the description “ Vehicle 1: 2021-2025 FORD BRONCO‘ includes my vehicle, however, my VIN/license plate number do not show this recall in effect.","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2205105"},{"cmplid":"2205121","date_received":"2026-05-10","make":"FORD","model":"EDGE","model_year":2017,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"STRUCTURE:BODY","description":"The 2017 Ford edge was parked in a parking spot, the shifter visually and physically engaged in the park position.  Exited the vehicle went into the store. A vehicle passing by behind the Ford edge, noticed it slowly rolling backwards and did not stop colliding with the back of her truck. The Ford edge still showed as it was in park during this occurrence After for the research, it does appear that Ford does have an issue with this and it is a known issue just no specific recall issued for this specific Ford edge","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2205121"},{"cmplid":"2205122","date_received":"2026-05-10","make":"FORD","model":"EDGE","model_year":2017,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"UNKNOWN OR OTHER","description":"The 2017 Ford edge was parked in a parking spot, the shifter visually and physically engaged in the park position.  Exited the vehicle went into the store. A vehicle passing by behind the Ford edge, noticed it slowly rolling backwards and did not stop colliding with the back of her truck. The Ford edge still showed as it was in park during this occurrence After for the research, it does appear that Ford does have an issue with this and it is a known issue just no specific recall issued for this specific Ford edge","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2205122"},{"cmplid":"2205123","date_received":"2026-05-10","make":"FORD","model":"EDGE","model_year":2017,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"SERVICE BRAKES","description":"The 2017 Ford edge was parked in a parking spot, the shifter visually and physically engaged in the park position.  Exited the vehicle went into the store. A vehicle passing by behind the Ford edge, noticed it slowly rolling backwards and did not stop colliding with the back of her truck. The Ford edge still showed as it was in park during this occurrence After for the research, it does appear that Ford does have an issue with this and it is a known issue just no specific recall issued for this specific Ford edge","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2205123"},{"cmplid":"2205026","date_received":"2026-05-09","make":"FORD","model":"MUSTANG","model_year":2026,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"SERVICE BRAKES","description":"The 2026 Ford Mustang was off and rolled away out of the driveway colliding with tree, The incident was caught on my Ring Camera, the  electrical system vehicle had acting strangely and kept giving warning the trunk was open and had to go open and close it multiple times.  once i parked the vehicle at my house the car rolled away, according to Ford manual the vehicle is equipped this is a failure to the involves a critical safety system (Automatic Return to Park) that is explicitly designed to prevent exactly what happened, you should treat this as a serious safety defect.  As of May 2026, Ford has already issued a major recall (Recall 25C69) for rollaway risks in other 2026 models like the Mustang Mach-E and Maverick due to a software fault in the \"Integrated Park Module.\"    While your gasoline Mustang (EcoBoost) was not explicitly named in that specific recall, it uses similar electronic shifting logic.","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2205026"},{"cmplid":"2205027","date_received":"2026-05-09","make":"FORD","model":"MUSTANG","model_year":2026,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"ELECTRICAL SYSTEM","description":"The 2026 Ford Mustang was off and rolled away out of the driveway colliding with tree, The incident was caught on my Ring Camera, the  electrical system vehicle had acting strangely and kept giving warning the trunk was open and had to go open and close it multiple times.  once i parked the vehicle at my house the car rolled away, according to Ford manual the vehicle is equipped this is a failure to the involves a critical safety system (Automatic Return to Park) that is explicitly designed to prevent exactly what happened, you should treat this as a serious safety defect.  As of May 2026, Ford has already issued a major recall (Recall 25C69) for rollaway risks in other 2026 models like the Mustang Mach-E and Maverick due to a software fault in the \"Integrated Park Module.\"    While your gasoline Mustang (EcoBoost) was not explicitly named in that specific recall, it uses similar electronic shifting logic.","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2205027"},{"cmplid":"2204569","date_received":"2026-05-08","make":"FORD","model":"F-150","model_year":2000,"deaths":0,"injured":0,"fire":1,"crash":0,"component_desc":"ELECTRICAL SYSTEM","description":"The contact owns a 1998 Ford F-150. The contact stated that while           The vehicle was park in the son's driveway the neighbor alerted the son that the vehicle on fire. The son  rushed to the vehicle and discovered flames  coming from the cabin of the vehicle. The Fire Department was called to the scene and extinguished the flames. During the incident the vehicle was destroyed. The cause of the fire was not determined. The local dealer and manufacturer was not contacted regarding the failure.   A fire report was take at the scene.. The failure mileage was 190,000.","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2204569"}]}