{"@context":{"@vocab":"https://schema.org/"},"@type":"ItemList","@id":"https://api.ai-analytics.org/api/v1/nhtsa/complaints/check?make=GENESIS","name":"GENESIS","_source":{"data_provider":"AI Analytics","data_provider_url":"https://api.ai-analytics.org","license":"https://creativecommons.org/publicdomain/zero/1.0/","primary_source":"https://www-odi.nhtsa.dot.gov/downloads/","generated_at":"2026-09-09T22:00:28.032Z"},"summary":{"total_complaints":133,"deaths":2,"injured":62,"fires":8},"top_components":[{"component_desc":"SERVICE BRAKES","n":17},{"component_desc":"AIR BAGS","n":17},{"component_desc":"FORWARD COLLISION AVOIDANCE: WARNINGS","n":13},{"component_desc":"ELECTRICAL SYSTEM","n":11},{"component_desc":"FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING","n":10},{"component_desc":"VEHICLE SPEED CONTROL","n":8},{"component_desc":"UNKNOWN OR OTHER","n":8},{"component_desc":"STEERING","n":6},{"component_desc":"STRUCTURE:BODY","n":5},{"component_desc":"LANE DEPARTURE: ASSIST","n":5}],"recent_complaints":[{"cmplid":"2206167","date_received":"2026-05-13","make":"GENESIS","model":"GV70","model_year":2025,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"LANE DEPARTURE: WARNING","description":"The vehicle has experienced recurring malfunctions involving the electrical system, driver-assistance/safety systems, transmission, braking system, door access sensors, and starting system. Specific issues include sudden braking events, erratic lane assist steering intervention, transmission slipping and gear slamming, intermittent loss of exterior door sensor function, failure of rear hatch access, repeated no-start conditions, dashboard warning messages, and random activation or malfunction of safety sensors. The vehicle and all affected components remain available for inspection upon request. These failures created significant safety risks to myself and others due to unpredictable braking, steering interference, drivability concerns, and the possibility of becoming stranded during interstate travel and adverse weather conditions. Some issues have been reproduced intermittently and documented through dealership service visits, vehicle logs, photographs, videos, and communications with Genesis Consumer Affairs; however, the dealership has indicated that certain conditions were difficult to duplicate consistently, particularly because many failures occur during wet, cold, snowy, or icy weather conditions not present during inspection periods. The vehicle has been inspected by Genesis dealerships, Genesis Consumer Affairs representatives, towing personnel, and is currently involved in a BBB AUTO LINE case. Prior to several failures, warning symptoms included dashboard alerts, ","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2206167"},{"cmplid":"2206168","date_received":"2026-05-13","make":"GENESIS","model":"GV70","model_year":2025,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"FORWARD COLLISION AVOIDANCE: WARNINGS","description":"The vehicle has experienced recurring malfunctions involving the electrical system, driver-assistance/safety systems, transmission, braking system, door access sensors, and starting system. Specific issues include sudden braking events, erratic lane assist steering intervention, transmission slipping and gear slamming, intermittent loss of exterior door sensor function, failure of rear hatch access, repeated no-start conditions, dashboard warning messages, and random activation or malfunction of safety sensors. The vehicle and all affected components remain available for inspection upon request. These failures created significant safety risks to myself and others due to unpredictable braking, steering interference, drivability concerns, and the possibility of becoming stranded during interstate travel and adverse weather conditions. Some issues have been reproduced intermittently and documented through dealership service visits, vehicle logs, photographs, videos, and communications with Genesis Consumer Affairs; however, the dealership has indicated that certain conditions were difficult to duplicate consistently, particularly because many failures occur during wet, cold, snowy, or icy weather conditions not present during inspection periods. The vehicle has been inspected by Genesis dealerships, Genesis Consumer Affairs representatives, towing personnel, and is currently involved in a BBB AUTO LINE case. Prior to several failures, warning symptoms included dashboard alerts, ","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2206168"},{"cmplid":"2206169","date_received":"2026-05-13","make":"GENESIS","model":"GV70","model_year":2025,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING","description":"The vehicle has experienced recurring malfunctions involving the electrical system, driver-assistance/safety systems, transmission, braking system, door access sensors, and starting system. Specific issues include sudden braking events, erratic lane assist steering intervention, transmission slipping and gear slamming, intermittent loss of exterior door sensor function, failure of rear hatch access, repeated no-start conditions, dashboard warning messages, and random activation or malfunction of safety sensors. The vehicle and all affected components remain available for inspection upon request. These failures created significant safety risks to myself and others due to unpredictable braking, steering interference, drivability concerns, and the possibility of becoming stranded during interstate travel and adverse weather conditions. Some issues have been reproduced intermittently and documented through dealership service visits, vehicle logs, photographs, videos, and communications with Genesis Consumer Affairs; however, the dealership has indicated that certain conditions were difficult to duplicate consistently, particularly because many failures occur during wet, cold, snowy, or icy weather conditions not present during inspection periods. The vehicle has been inspected by Genesis dealerships, Genesis Consumer Affairs representatives, towing personnel, and is currently involved in a BBB AUTO LINE case. Prior to several failures, warning symptoms included dashboard alerts, ","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2206169"},{"cmplid":"2197466","date_received":"2026-04-16","make":"GENESIS","model":"GV60","model_year":2023,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL","description":"The Advanced Driver Assistance Systems (ADAS) on my Genesis GV60 called Highway Driving Assist (HDA) would randomly turn off without warning ever since I purchased the vehicle.  I use it pretty much daily for my commute to work (but have to watch closely since it turns off often without warning) and the system would randomly turn off a least a few times a day so I would need to take over quickly.   Yesterday when I was driving in the carpool HOV lane in the Los Angeles area where some sections of the freeway have lane markers that are very close to the center divider and the car decided to randomly turn off ADAS without warning which resulted in a car swipe against the center divider and damaged the front bumper as well as a broken side rearview mirror.    I did a random search online and found lots of complaints from other Genesis/Hyundai/Kia owners who have similar issues am surprised why nothing has been done about it so I decided to report this.  The repair would cost me almost 4 thousand dollars all because of the manufacturer defect that probably could be easily fixed with over the air update.  Please investigate to prevent other drivers from getting into a crash for this defective.  Thanks.","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2197466"},{"cmplid":"2197467","date_received":"2026-04-16","make":"GENESIS","model":"GV60","model_year":2023,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"LANE DEPARTURE: WARNING","description":"The Advanced Driver Assistance Systems (ADAS) on my Genesis GV60 called Highway Driving Assist (HDA) would randomly turn off without warning ever since I purchased the vehicle.  I use it pretty much daily for my commute to work (but have to watch closely since it turns off often without warning) and the system would randomly turn off a least a few times a day so I would need to take over quickly.   Yesterday when I was driving in the carpool HOV lane in the Los Angeles area where some sections of the freeway have lane markers that are very close to the center divider and the car decided to randomly turn off ADAS without warning which resulted in a car swipe against the center divider and damaged the front bumper as well as a broken side rearview mirror.    I did a random search online and found lots of complaints from other Genesis/Hyundai/Kia owners who have similar issues am surprised why nothing has been done about it so I decided to report this.  The repair would cost me almost 4 thousand dollars all because of the manufacturer defect that probably could be easily fixed with over the air update.  Please investigate to prevent other drivers from getting into a crash for this defective.  Thanks.","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2197467"},{"cmplid":"2197468","date_received":"2026-04-16","make":"GENESIS","model":"GV60","model_year":2023,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"LANE DEPARTURE: ASSIST","description":"The Advanced Driver Assistance Systems (ADAS) on my Genesis GV60 called Highway Driving Assist (HDA) would randomly turn off without warning ever since I purchased the vehicle.  I use it pretty much daily for my commute to work (but have to watch closely since it turns off often without warning) and the system would randomly turn off a least a few times a day so I would need to take over quickly.   Yesterday when I was driving in the carpool HOV lane in the Los Angeles area where some sections of the freeway have lane markers that are very close to the center divider and the car decided to randomly turn off ADAS without warning which resulted in a car swipe against the center divider and damaged the front bumper as well as a broken side rearview mirror.    I did a random search online and found lots of complaints from other Genesis/Hyundai/Kia owners who have similar issues am surprised why nothing has been done about it so I decided to report this.  The repair would cost me almost 4 thousand dollars all because of the manufacturer defect that probably could be easily fixed with over the air update.  Please investigate to prevent other drivers from getting into a crash for this defective.  Thanks.","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2197468"},{"cmplid":"2195390","date_received":"2026-04-10","make":"GENESIS","model":"G80","model_year":2026,"deaths":0,"injured":1,"fire":0,"crash":1,"component_desc":"SERVICE BRAKES","description":"This is a follow-up to complaint #11714226 regarding an ongoing safety defect. The defect has now resulted in a crash.  The vehicle experiences repeated unintended braking at highway speeds (50–79 mph) without driver input and with no obstacles present. During multiple events, the steering becomes temporarily unresponsive or “locked,” preventing driver control. The vehicle has also exhibited unintended lane departures, erratic lane changes, and unexpected acceleration following braking.  Warning indicators including Forward Collision-Avoidance Assist, Automatic Emergency Braking, Driver Attention Warning, Lane Assist, and Master Warning have illuminated without cause.  This vehicle has been presented three times for repair attempts specifically for these braking and steering systems and has been out of service over 30 cumulative days. The manufacturer was unable to duplicate or repair the defect and returned the vehicle unrepaired.  On March 12, 2026, Genesis Corporate (Case Manager Terrence) stated they were coordinating with Genesis of Selma to schedule a fourth repair attempt. However, on March 26, 2026, Mike at Selma Genesis stated via text: “We as a dealer won’t be working on your car.” This directly contradicts Genesis Corporate and has prevented further repair attempts.  On [XXX], while traveling approximately 55 mph, the vehicle experienced a sudden loss of steering control combined with unintended braking, causing it to leave the roadway and collide with ","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2195390"},{"cmplid":"2195391","date_received":"2026-04-10","make":"GENESIS","model":"G80","model_year":2026,"deaths":0,"injured":1,"fire":0,"crash":1,"component_desc":"ELECTRICAL SYSTEM","description":"This is a follow-up to complaint #11714226 regarding an ongoing safety defect. The defect has now resulted in a crash.  The vehicle experiences repeated unintended braking at highway speeds (50–79 mph) without driver input and with no obstacles present. During multiple events, the steering becomes temporarily unresponsive or “locked,” preventing driver control. The vehicle has also exhibited unintended lane departures, erratic lane changes, and unexpected acceleration following braking.  Warning indicators including Forward Collision-Avoidance Assist, Automatic Emergency Braking, Driver Attention Warning, Lane Assist, and Master Warning have illuminated without cause.  This vehicle has been presented three times for repair attempts specifically for these braking and steering systems and has been out of service over 30 cumulative days. The manufacturer was unable to duplicate or repair the defect and returned the vehicle unrepaired.  On March 12, 2026, Genesis Corporate (Case Manager Terrence) stated they were coordinating with Genesis of Selma to schedule a fourth repair attempt. However, on March 26, 2026, Mike at Selma Genesis stated via text: “We as a dealer won’t be working on your car.” This directly contradicts Genesis Corporate and has prevented further repair attempts.  On [XXX], while traveling approximately 55 mph, the vehicle experienced a sudden loss of steering control combined with unintended braking, causing it to leave the roadway and collide with ","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2195391"},{"cmplid":"2195392","date_received":"2026-04-10","make":"GENESIS","model":"G80","model_year":2026,"deaths":0,"injured":1,"fire":0,"crash":1,"component_desc":"STEERING","description":"This is a follow-up to complaint #11714226 regarding an ongoing safety defect. The defect has now resulted in a crash.  The vehicle experiences repeated unintended braking at highway speeds (50–79 mph) without driver input and with no obstacles present. During multiple events, the steering becomes temporarily unresponsive or “locked,” preventing driver control. The vehicle has also exhibited unintended lane departures, erratic lane changes, and unexpected acceleration following braking.  Warning indicators including Forward Collision-Avoidance Assist, Automatic Emergency Braking, Driver Attention Warning, Lane Assist, and Master Warning have illuminated without cause.  This vehicle has been presented three times for repair attempts specifically for these braking and steering systems and has been out of service over 30 cumulative days. The manufacturer was unable to duplicate or repair the defect and returned the vehicle unrepaired.  On March 12, 2026, Genesis Corporate (Case Manager Terrence) stated they were coordinating with Genesis of Selma to schedule a fourth repair attempt. However, on March 26, 2026, Mike at Selma Genesis stated via text: “We as a dealer won’t be working on your car.” This directly contradicts Genesis Corporate and has prevented further repair attempts.  On [XXX], while traveling approximately 55 mph, the vehicle experienced a sudden loss of steering control combined with unintended braking, causing it to leave the roadway and collide with ","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2195392"},{"cmplid":"2191747","date_received":"2026-03-30","make":"GENESIS","model":"GV70","model_year":2025,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL","description":"1. What component or system failed or malfunctioned, and is it available for inspection upon request? Driver assist systems, including lane keeping assist, forward collision avoidance/braking system, and related exterior sensor systems, are malfunctioning. The lane assist system has taken unintended control of steering, and the braking system has activated without cause. Yes, the vehicle is available for inspection upon request. 2. How was your safety or the safety of others put at risk? The vehicle has exhibited unintended braking and steering intervention during normal driving conditions. Most recently, the lane assist system abruptly jerked the steering wheel while passing a side road opening, forcing the vehicle into a curb and causing damage. These unpredictable actions create a high risk of collision, loss of vehicle control, or being struck by other vehicles, especially in active traffic conditions. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? The vehicle was brought to the dealership for inspection; however, the issues were not reproduced during testing. Testing occurred under dry weather conditions, while the malfunctions primarily occur in wet, cold, snowy, or icy conditions. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle has been inspected by an authorized Genesis dealership service department. Genesis Consumer Affairs has been notified and is","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2191747"},{"cmplid":"2191748","date_received":"2026-03-30","make":"GENESIS","model":"GV70","model_year":2025,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING","description":"1. What component or system failed or malfunctioned, and is it available for inspection upon request? Driver assist systems, including lane keeping assist, forward collision avoidance/braking system, and related exterior sensor systems, are malfunctioning. The lane assist system has taken unintended control of steering, and the braking system has activated without cause. Yes, the vehicle is available for inspection upon request. 2. How was your safety or the safety of others put at risk? The vehicle has exhibited unintended braking and steering intervention during normal driving conditions. Most recently, the lane assist system abruptly jerked the steering wheel while passing a side road opening, forcing the vehicle into a curb and causing damage. These unpredictable actions create a high risk of collision, loss of vehicle control, or being struck by other vehicles, especially in active traffic conditions. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? The vehicle was brought to the dealership for inspection; however, the issues were not reproduced during testing. Testing occurred under dry weather conditions, while the malfunctions primarily occur in wet, cold, snowy, or icy conditions. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle has been inspected by an authorized Genesis dealership service department. Genesis Consumer Affairs has been notified and is","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2191748"},{"cmplid":"2191749","date_received":"2026-03-30","make":"GENESIS","model":"GV70","model_year":2025,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"FORWARD COLLISION AVOIDANCE: WARNINGS","description":"1. What component or system failed or malfunctioned, and is it available for inspection upon request? Driver assist systems, including lane keeping assist, forward collision avoidance/braking system, and related exterior sensor systems, are malfunctioning. The lane assist system has taken unintended control of steering, and the braking system has activated without cause. Yes, the vehicle is available for inspection upon request. 2. How was your safety or the safety of others put at risk? The vehicle has exhibited unintended braking and steering intervention during normal driving conditions. Most recently, the lane assist system abruptly jerked the steering wheel while passing a side road opening, forcing the vehicle into a curb and causing damage. These unpredictable actions create a high risk of collision, loss of vehicle control, or being struck by other vehicles, especially in active traffic conditions. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? The vehicle was brought to the dealership for inspection; however, the issues were not reproduced during testing. Testing occurred under dry weather conditions, while the malfunctions primarily occur in wet, cold, snowy, or icy conditions. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle has been inspected by an authorized Genesis dealership service department. Genesis Consumer Affairs has been notified and is","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2191749"},{"cmplid":"2189877","date_received":"2026-03-24","make":"GENESIS","model":"G70","model_year":2019,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"POWER TRAIN","description":"UNINTENDED VEHICLE MOVEMENT AT STARTUP - POTENTIAL CLUTCH DEFECT    On January 17, 2026, at approximately 1:59 PM, I started my 2019 Genesis G70 (manual transmission) while parked in my garage. The vehicle was in Neutral with the parking brake engaged. I depressed the clutch pedal fully before pressing the start button, with no foot on the accelerator.  Immediately upon starting, the vehicle lurched backward at significant speed without any driver input to accelerator, gear shift, or parking brake release. I attempted to stop the motion by pressing the brake pedal firmly but the vehicle continued moving.  The vehicle struck the garage door frame (bending the driver's door backward), nearly pinning my [XXX]  son between the door and garage structure. The car continued across my driveway, struck my neighbor's parked Lexus RX 350, then crashed into the neighbor's garage door and siding.  RELEVANT PRIOR HISTORY:   - February 7, 2025: Genesis authorized clutch/transmission repair at Rick Case Genesis dealership - February 27, 2025: Dealership stated car was ready, but upon arrival, technician could not release vehicle because it would \"not shift gears\" or \"move\" - March 5, 2025: Vehicle released; clutch engagement point was unusually high - December 2025: Clutch pedal required full depression to shift reliably - January 2026: Difficulty shifting in cold weather unless car was warmed up  POST-INCIDENT OBSERVATIONS:   - Clutch engagement point was on the floor (abnormally low) - No ","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2189877"},{"cmplid":"2189878","date_received":"2026-03-24","make":"GENESIS","model":"G70","model_year":2019,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"VEHICLE SPEED CONTROL","description":"UNINTENDED VEHICLE MOVEMENT AT STARTUP - POTENTIAL CLUTCH DEFECT    On January 17, 2026, at approximately 1:59 PM, I started my 2019 Genesis G70 (manual transmission) while parked in my garage. The vehicle was in Neutral with the parking brake engaged. I depressed the clutch pedal fully before pressing the start button, with no foot on the accelerator.  Immediately upon starting, the vehicle lurched backward at significant speed without any driver input to accelerator, gear shift, or parking brake release. I attempted to stop the motion by pressing the brake pedal firmly but the vehicle continued moving.  The vehicle struck the garage door frame (bending the driver's door backward), nearly pinning my [XXX]  son between the door and garage structure. The car continued across my driveway, struck my neighbor's parked Lexus RX 350, then crashed into the neighbor's garage door and siding.  RELEVANT PRIOR HISTORY:   - February 7, 2025: Genesis authorized clutch/transmission repair at Rick Case Genesis dealership - February 27, 2025: Dealership stated car was ready, but upon arrival, technician could not release vehicle because it would \"not shift gears\" or \"move\" - March 5, 2025: Vehicle released; clutch engagement point was unusually high - December 2025: Clutch pedal required full depression to shift reliably - January 2026: Difficulty shifting in cold weather unless car was warmed up  POST-INCIDENT OBSERVATIONS:   - Clutch engagement point was on the floor (abnormally low) - No ","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2189878"},{"cmplid":"2187697","date_received":"2026-03-18","make":"GENESIS","model":"GV80","model_year":2025,"deaths":0,"injured":2,"fire":0,"crash":1,"component_desc":"STEERING","description":"I was driving a 2025 Genesis GV80 loaner vehicle at approximately 65-70mph when I began to hear a loud noise and feel shaking consistent with a tire issue. A tire pressure warning appeared on the dashboard. I immediately slowed down and attempted to safely move to the shoulder of the road.  While trying to pull over, the vehicles lane keeping assist appeared to resist my steering input, making it difficult to move fully onto the shoulder. I was focused on safely exiting the roadway die to what I believed was failing tire. Trying to reach the shoulder area, the tire suddenly blew out. The vehicle lost control, spun, and we were involved in a head-on collision with a semi-truck. My family and I are fortunate to be alive. I sustained whiplash and ongoing neck pain; my husband suffered a hand injury that is not healing. My daughter had abrasion on her chin but recently has faded away. Since the accident, I have experienced significant anxiety while driving, especially related to vehicle noises and highway conditions. My children faced a traumatic event and still continue to bring up the day of the accident or show signs of it affecting them.  My concern is that the lane assist system may have interfered with my ability to safely pull over during an emergency situation involving a tire failure. We are uncertain what caused the initial tire failure. The situation I was in could pose a safety risk to other drivers if the system resists drivers input during critical moments.","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2187697"},{"cmplid":"2187698","date_received":"2026-03-18","make":"GENESIS","model":"GV80","model_year":2025,"deaths":0,"injured":2,"fire":0,"crash":1,"component_desc":"WHEELS","description":"I was driving a 2025 Genesis GV80 loaner vehicle at approximately 65-70mph when I began to hear a loud noise and feel shaking consistent with a tire issue. A tire pressure warning appeared on the dashboard. I immediately slowed down and attempted to safely move to the shoulder of the road.  While trying to pull over, the vehicles lane keeping assist appeared to resist my steering input, making it difficult to move fully onto the shoulder. I was focused on safely exiting the roadway die to what I believed was failing tire. Trying to reach the shoulder area, the tire suddenly blew out. The vehicle lost control, spun, and we were involved in a head-on collision with a semi-truck. My family and I are fortunate to be alive. I sustained whiplash and ongoing neck pain; my husband suffered a hand injury that is not healing. My daughter had abrasion on her chin but recently has faded away. Since the accident, I have experienced significant anxiety while driving, especially related to vehicle noises and highway conditions. My children faced a traumatic event and still continue to bring up the day of the accident or show signs of it affecting them.  My concern is that the lane assist system may have interfered with my ability to safely pull over during an emergency situation involving a tire failure. We are uncertain what caused the initial tire failure. The situation I was in could pose a safety risk to other drivers if the system resists drivers input during critical moments.","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2187698"},{"cmplid":"2187699","date_received":"2026-03-18","make":"GENESIS","model":"GV80","model_year":2025,"deaths":0,"injured":2,"fire":0,"crash":1,"component_desc":"LANE DEPARTURE: ASSIST","description":"I was driving a 2025 Genesis GV80 loaner vehicle at approximately 65-70mph when I began to hear a loud noise and feel shaking consistent with a tire issue. A tire pressure warning appeared on the dashboard. I immediately slowed down and attempted to safely move to the shoulder of the road.  While trying to pull over, the vehicles lane keeping assist appeared to resist my steering input, making it difficult to move fully onto the shoulder. I was focused on safely exiting the roadway die to what I believed was failing tire. Trying to reach the shoulder area, the tire suddenly blew out. The vehicle lost control, spun, and we were involved in a head-on collision with a semi-truck. My family and I are fortunate to be alive. I sustained whiplash and ongoing neck pain; my husband suffered a hand injury that is not healing. My daughter had abrasion on her chin but recently has faded away. Since the accident, I have experienced significant anxiety while driving, especially related to vehicle noises and highway conditions. My children faced a traumatic event and still continue to bring up the day of the accident or show signs of it affecting them.  My concern is that the lane assist system may have interfered with my ability to safely pull over during an emergency situation involving a tire failure. We are uncertain what caused the initial tire failure. The situation I was in could pose a safety risk to other drivers if the system resists drivers input during critical moments.","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2187699"},{"cmplid":"2186991","date_received":"2026-03-16","make":"GENESIS","model":"GV80","model_year":2021,"deaths":0,"injured":0,"fire":1,"crash":0,"component_desc":"ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL","description":"The contact owned a 2021 Genesis GV80. The contact stated that the instrument cluster was inoperable. The vehicle was taken to the dealer, where it was diagnosed, and determined that the instrument cluster had failed and needed to be replaced at the owner's expense. The contact declined to pay for the repair. The vehicle was not repaired. Additionally, the contact stated that while driving 70 MPH at night, the vehicle stalled. The contact was able to pull over to the side of the road. The contact stated that upon opening the front driver's side door, the contact noticed that there was smoke coming from under the vehicle. The contact walked to the front of the vehicle and noticed flames coming from under the hood, by the windshield connecting point. The fire was extinguished by the fire department, but there was no report filed. The police arrived at the scene but failed to file or to provide a police report to the contact. There was no reported injury. The contact stated that the vehicle burned to the ground. The dealer was contacted but no assistance was provided. The vehicle was towed to a tow yard, where it was deemed a total loss by the manufacturer. The contact stated that the manufacturer had previously advised that the vehicle would be towed to a third laboratory for analysis; however, the manufacturer had failed to do so and had sent field technicians, who took pictures of the burned vehicle instead. The manufacturer then informed the contact that no assistance would ","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2186991"},{"cmplid":"2186992","date_received":"2026-03-16","make":"GENESIS","model":"GV80","model_year":2021,"deaths":0,"injured":0,"fire":1,"crash":0,"component_desc":"FUEL SYSTEM, GASOLINE","description":"The contact owned a 2021 Genesis GV80. The contact stated that the instrument cluster was inoperable. The vehicle was taken to the dealer, where it was diagnosed, and determined that the instrument cluster had failed and needed to be replaced at the owner's expense. The contact declined to pay for the repair. The vehicle was not repaired. Additionally, the contact stated that while driving 70 MPH at night, the vehicle stalled. The contact was able to pull over to the side of the road. The contact stated that upon opening the front driver's side door, the contact noticed that there was smoke coming from under the vehicle. The contact walked to the front of the vehicle and noticed flames coming from under the hood, by the windshield connecting point. The fire was extinguished by the fire department, but there was no report filed. The police arrived at the scene but failed to file or to provide a police report to the contact. There was no reported injury. The contact stated that the vehicle burned to the ground. The dealer was contacted but no assistance was provided. The vehicle was towed to a tow yard, where it was deemed a total loss by the manufacturer. The contact stated that the manufacturer had previously advised that the vehicle would be towed to a third laboratory for analysis; however, the manufacturer had failed to do so and had sent field technicians, who took pictures of the burned vehicle instead. The manufacturer then informed the contact that no assistance would ","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2186992"},{"cmplid":"2187047","date_received":"2026-03-16","make":"GENESIS","model":"G70","model_year":2022,"deaths":0,"injured":0,"fire":1,"crash":0,"component_desc":"FUEL/PROPULSION SYSTEM","description":"I went go put gas in the car but as I start driving I was riding lost power of the car I pulled over but it was a school bus behind me that the bust drive had called the police I got out the car I seen smoke from the passionate side of the car seeing smoking. So I step back seen that the motor was on fire then it started busting out the windows and tires. It burnt up the car so bad that they had go get more water. Engine & fuel pump is the components that need to be checked upon request. & not yet it haven't been expected about the insurance yet but they is going too, safety risk caught on fire.","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2187047"}]}