{"@context":{"@vocab":"https://schema.org/"},"@type":"ItemList","@id":"https://api.ai-analytics.org/api/v1/nhtsa/complaints/check?make=POLESTAR","name":"POLESTAR","_source":{"data_provider":"AI Analytics","data_provider_url":"https://api.ai-analytics.org","license":"https://creativecommons.org/publicdomain/zero/1.0/","primary_source":"https://www-odi.nhtsa.dot.gov/downloads/","generated_at":"2026-07-27T15:15:26.638Z"},"summary":{"total_complaints":26,"deaths":0,"injured":12,"fires":0},"top_components":[{"component_desc":"BACK OVER PREVENTION: WARNINGS","n":4},{"component_desc":"SERVICE BRAKES","n":3},{"component_desc":"ELECTRICAL SYSTEM","n":3},{"component_desc":"VEHICLE SPEED CONTROL","n":2},{"component_desc":"FORWARD COLLISION AVOIDANCE: WARNINGS","n":2},{"component_desc":"VISIBILITY/WIPER","n":1},{"component_desc":"UNKNOWN OR OTHER","n":1},{"component_desc":"SEATS","n":1},{"component_desc":"SEAT BELTS","n":1},{"component_desc":"POWER TRAIN","n":1}],"recent_complaints":[{"cmplid":"2175637","date_received":"2026-02-11","make":"POLESTAR","model":"POLESTAR 2","model_year":2021,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"BACK OVER PREVENTION: WARNINGS","description":"Cameras stopped working when backing out and collision with pole when reversing out","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2175637"},{"cmplid":"2175638","date_received":"2026-02-11","make":"POLESTAR","model":"POLESTAR 2","model_year":2021,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"LANE DEPARTURE: BLIND SPOT DETECTION","description":"Cameras stopped working when backing out and collision with pole when reversing out","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2175638"},{"cmplid":"2175639","date_received":"2026-02-11","make":"POLESTAR","model":"POLESTAR 2","model_year":2021,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"VISIBILITY/WIPER","description":"Cameras stopped working when backing out and collision with pole when reversing out","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2175639"},{"cmplid":"2173238","date_received":"2026-02-04","make":"POLESTAR","model":"POLESTAR 3","model_year":2025,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"SERVICE BRAKES","description":"The contact owns a 2025 Polestar Polestar 3. The contact stated that while driving approximately 3 MPH in a parking lot, as he depressed the brake pedal, to slow down the vehicle did not slow down. The contact stated no warning light illuminated. The contact stated that the vehicle jumped a curb and ran over some shrubbery. The contact stated that the passenger side front and rear doors had scraped a light pole, and then the vehicle rolled out of the parking lot and over a retaining wall. The contact stated that the vehicle landed on a sidewalk and then continued out onto a road below the parking lot and finally stopped. The contact stated that a warning had illuminated that his rear driver's side tire had deflated. The contact stated that the lower front bumper had been damaged, and some plastic parts of the driver's side wheel well had broken off. The contact had no personal injuries. The contact was able to drive the vehicle back to the parking lot and had the vehicle towed to a collision shop. The contact had not taken the vehicle to a dealer for any diagnostic tests. The vehicle had not yet been repaired. The manufacturer was not informed of the failure. The failure mileage was 745.","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2173238"},{"cmplid":"2173239","date_received":"2026-02-04","make":"POLESTAR","model":"POLESTAR 3","model_year":2025,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"ELECTRICAL SYSTEM","description":"The contact owns a 2025 Polestar Polestar 3. The contact stated that while driving approximately 3 MPH in a parking lot, as he depressed the brake pedal, to slow down the vehicle did not slow down. The contact stated no warning light illuminated. The contact stated that the vehicle jumped a curb and ran over some shrubbery. The contact stated that the passenger side front and rear doors had scraped a light pole, and then the vehicle rolled out of the parking lot and over a retaining wall. The contact stated that the vehicle landed on a sidewalk and then continued out onto a road below the parking lot and finally stopped. The contact stated that a warning had illuminated that his rear driver's side tire had deflated. The contact stated that the lower front bumper had been damaged, and some plastic parts of the driver's side wheel well had broken off. The contact had no personal injuries. The contact was able to drive the vehicle back to the parking lot and had the vehicle towed to a collision shop. The contact had not taken the vehicle to a dealer for any diagnostic tests. The vehicle had not yet been repaired. The manufacturer was not informed of the failure. The failure mileage was 745.","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2173239"},{"cmplid":"2138420","date_received":"2025-10-11","make":"POLESTAR","model":"POLESTAR 3","model_year":2025,"deaths":0,"injured":1,"fire":0,"crash":1,"component_desc":"ELECTRICAL SYSTEM","description":"Date of Incident: [XXX] US Eastern Time  Location: [XXX]   Incident Type: Safety defect and vehicle malfunction due to Sudden Unintended Acceleration with multiple safety system failures  On the date referenced above, while traveling at approximately 5 mph and preparing to park in a gravel parking lot, I removed my foot from the accelerator pedal to bring the vehicle to a complete stop using the normal deceleration process (with One-Pedal Mode disabled).  Instead of the expected behavior, the vehicle:  1.Suddenly and violently accelerated without input 2.Drove straight into a parked vehicle at high speed, completely displacing it 3.Continued accelerating despite my attempts to control it 4.Required multiple brake applications before finally stopping 5.Traveled approximately 270 degrees across the parking lot while I desperately tried to avoid additional collisions 6.There were ~6 women that had been standing exactly where the incident happened only a few minutes before the accident, had I arrived earlier I could have hurt/killed these pedestrians  Critical Safety System Failures During This Incident:  •No pre-collision warnings or alerts activated •No collision avoidance sensors engaged •No automatic emergency braking deployed •No warning messages appeared on the vehicle display •No audible warning sounds of any kind •No air bag activation after my car rammed into the parked car  This represents a catastrophic failure of multiple redundant safety systems that are ","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2138420"},{"cmplid":"2138421","date_received":"2025-10-11","make":"POLESTAR","model":"POLESTAR 3","model_year":2025,"deaths":0,"injured":1,"fire":0,"crash":1,"component_desc":"FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING","description":"Date of Incident: [XXX] US Eastern Time  Location: [XXX]   Incident Type: Safety defect and vehicle malfunction due to Sudden Unintended Acceleration with multiple safety system failures  On the date referenced above, while traveling at approximately 5 mph and preparing to park in a gravel parking lot, I removed my foot from the accelerator pedal to bring the vehicle to a complete stop using the normal deceleration process (with One-Pedal Mode disabled).  Instead of the expected behavior, the vehicle:  1.Suddenly and violently accelerated without input 2.Drove straight into a parked vehicle at high speed, completely displacing it 3.Continued accelerating despite my attempts to control it 4.Required multiple brake applications before finally stopping 5.Traveled approximately 270 degrees across the parking lot while I desperately tried to avoid additional collisions 6.There were ~6 women that had been standing exactly where the incident happened only a few minutes before the accident, had I arrived earlier I could have hurt/killed these pedestrians  Critical Safety System Failures During This Incident:  •No pre-collision warnings or alerts activated •No collision avoidance sensors engaged •No automatic emergency braking deployed •No warning messages appeared on the vehicle display •No audible warning sounds of any kind •No air bag activation after my car rammed into the parked car  This represents a catastrophic failure of multiple redundant safety systems that are ","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2138421"},{"cmplid":"2138422","date_received":"2025-10-11","make":"POLESTAR","model":"POLESTAR 3","model_year":2025,"deaths":0,"injured":1,"fire":0,"crash":1,"component_desc":"FORWARD COLLISION AVOIDANCE: WARNINGS","description":"Date of Incident: [XXX] US Eastern Time  Location: [XXX]   Incident Type: Safety defect and vehicle malfunction due to Sudden Unintended Acceleration with multiple safety system failures  On the date referenced above, while traveling at approximately 5 mph and preparing to park in a gravel parking lot, I removed my foot from the accelerator pedal to bring the vehicle to a complete stop using the normal deceleration process (with One-Pedal Mode disabled).  Instead of the expected behavior, the vehicle:  1.Suddenly and violently accelerated without input 2.Drove straight into a parked vehicle at high speed, completely displacing it 3.Continued accelerating despite my attempts to control it 4.Required multiple brake applications before finally stopping 5.Traveled approximately 270 degrees across the parking lot while I desperately tried to avoid additional collisions 6.There were ~6 women that had been standing exactly where the incident happened only a few minutes before the accident, had I arrived earlier I could have hurt/killed these pedestrians  Critical Safety System Failures During This Incident:  •No pre-collision warnings or alerts activated •No collision avoidance sensors engaged •No automatic emergency braking deployed •No warning messages appeared on the vehicle display •No audible warning sounds of any kind •No air bag activation after my car rammed into the parked car  This represents a catastrophic failure of multiple redundant safety systems that are ","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2138422"},{"cmplid":"2127046","date_received":"2025-09-04","make":"POLESTAR","model":"POLESTAR 3","model_year":2025,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"VEHICLE SPEED CONTROL","description":"I was parking, lifted my foot off the accelerator to slow my car down, and instead my car unexpectedly went into high acceleration (note: not user error, I took my foot OFF the pedal). My car hit head-on into another car, then I steered the car sideways, and finally was able to get the car to stop by pumping the breaks several times.","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2127046"},{"cmplid":"2110581","date_received":"2025-07-16","make":"POLESTAR","model":"POLESTAR 2","model_year":2024,"deaths":0,"injured":1,"fire":0,"crash":0,"component_desc":"BACK OVER PREVENTION: WARNINGS","description":"The manafactuer distributed a software update to correct issues regarding reverse camera settings. This update has not corrected the issue in my polestar and, in fact, has caused many other disturbances forcing me to seek service at a the closest dealership. When reversing, it will activate the emergency stop function, which has caused much anxiety and stress because not only are the parking sensors nonfunctional, but the thought of the emergency breaks being activated without threat or my regard again is distressing and misleading.","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2110581"},{"cmplid":"2110582","date_received":"2025-07-16","make":"POLESTAR","model":"POLESTAR 2","model_year":2024,"deaths":0,"injured":1,"fire":0,"crash":0,"component_desc":"ELECTRICAL SYSTEM:ADAS:DRIVER MONITORING:CAMERA/SENSOR","description":"The manafactuer distributed a software update to correct issues regarding reverse camera settings. This update has not corrected the issue in my polestar and, in fact, has caused many other disturbances forcing me to seek service at a the closest dealership. When reversing, it will activate the emergency stop function, which has caused much anxiety and stress because not only are the parking sensors nonfunctional, but the thought of the emergency breaks being activated without threat or my regard again is distressing and misleading.","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2110582"},{"cmplid":"2105816","date_received":"2025-07-01","make":"POLESTAR","model":"POLESTAR 2","model_year":2024,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"ELECTRICAL SYSTEM","description":"I would go into reverse and the camera would appear but then disappear as I’m backing up. No more blinking or telling me I am about to crash. Even 3D camera doesn’t work. Drivetrain feels very strange since last OTA update. Making weird noises when driving. Battery sounds like it’s screaming. Something is really wrong.","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2105816"},{"cmplid":"2105817","date_received":"2025-07-01","make":"POLESTAR","model":"POLESTAR 2","model_year":2024,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"POWER TRAIN","description":"I would go into reverse and the camera would appear but then disappear as I’m backing up. No more blinking or telling me I am about to crash. Even 3D camera doesn’t work. Drivetrain feels very strange since last OTA update. Making weird noises when driving. Battery sounds like it’s screaming. Something is really wrong.","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2105817"},{"cmplid":"2105818","date_received":"2025-07-01","make":"POLESTAR","model":"POLESTAR 2","model_year":2024,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"BACK OVER PREVENTION: WARNINGS","description":"I would go into reverse and the camera would appear but then disappear as I’m backing up. No more blinking or telling me I am about to crash. Even 3D camera doesn’t work. Drivetrain feels very strange since last OTA update. Making weird noises when driving. Battery sounds like it’s screaming. Something is really wrong.","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2105818"},{"cmplid":"2104947","date_received":"2025-06-28","make":"POLESTAR","model":"POLESTAR 2","model_year":2022,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"BACK OVER PREVENTION: WARNINGS","description":"While backing up, my vehicle collided with a an approaching vehicle due to reduced rear visibility. At the time of the incident, the rearview camera system did not display any image on the center screen. There were no warning messages or indicators alerting me to a malfunction prior to or during the incident. The loss of rear camera function put my safety and the safety of others at risk, as I was relying on the system for visibility behind the vehicle.  Shortly after the accident, I received a safety recall notice from the manufacturer stating that a defect in the parking assist camera system may reduce rear visibility and increase the risk of a crash. The timing of the incident suggests that the defect may have been present and contributed to the crash, although I was not aware of the issue until after the accident occurred.","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2104947"},{"cmplid":"2104948","date_received":"2025-06-28","make":"POLESTAR","model":"POLESTAR 2","model_year":2022,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"UNKNOWN OR OTHER","description":"While backing up, my vehicle collided with a an approaching vehicle due to reduced rear visibility. At the time of the incident, the rearview camera system did not display any image on the center screen. There were no warning messages or indicators alerting me to a malfunction prior to or during the incident. The loss of rear camera function put my safety and the safety of others at risk, as I was relying on the system for visibility behind the vehicle.  Shortly after the accident, I received a safety recall notice from the manufacturer stating that a defect in the parking assist camera system may reduce rear visibility and increase the risk of a crash. The timing of the incident suggests that the defect may have been present and contributed to the crash, although I was not aware of the issue until after the accident occurred.","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2104948"},{"cmplid":"2102478","date_received":"2025-06-20","make":"POLESTAR","model":"POLESTAR 3","model_year":2025,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"SERVICE BRAKES","description":"I was driving my Polestar 3 2025 Performance into a gated garage. The car was on one pedal mode, I slowed down to come to a stop to open the gate. When the clicker for the garage door was clicked the car lunged forward and full speed rammed into the opening gate. Realizing the car is not stopping I pressed harder on the brakes, lifted my foot up and looked down to insure that I was pressing on the correct pedal and started pumping the brake pedal. None of these slowed down or stopped the car, which eventually hit a wall and stopped.","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2102478"},{"cmplid":"2102479","date_received":"2025-06-20","make":"POLESTAR","model":"POLESTAR 3","model_year":2025,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"AIR BAGS","description":"I was driving my Polestar 3 2025 Performance into a gated garage. The car was on one pedal mode, I slowed down to come to a stop to open the gate. When the clicker for the garage door was clicked the car lunged forward and full speed rammed into the opening gate. Realizing the car is not stopping I pressed harder on the brakes, lifted my foot up and looked down to insure that I was pressing on the correct pedal and started pumping the brake pedal. None of these slowed down or stopped the car, which eventually hit a wall and stopped.","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2102479"},{"cmplid":"2102480","date_received":"2025-06-20","make":"POLESTAR","model":"POLESTAR 3","model_year":2025,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"FORWARD COLLISION AVOIDANCE: WARNINGS","description":"I was driving my Polestar 3 2025 Performance into a gated garage. The car was on one pedal mode, I slowed down to come to a stop to open the gate. When the clicker for the garage door was clicked the car lunged forward and full speed rammed into the opening gate. Realizing the car is not stopping I pressed harder on the brakes, lifted my foot up and looked down to insure that I was pressing on the correct pedal and started pumping the brake pedal. None of these slowed down or stopped the car, which eventually hit a wall and stopped.","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2102480"},{"cmplid":"2055097","date_received":"2025-01-11","make":"POLESTAR","model":"POLESTAR 2","model_year":2024,"deaths":0,"injured":1,"fire":0,"crash":0,"component_desc":"PARKING BRAKE","description":"I believe that my 2024 polestar 2 suffered a critical failure with the parking brake/weight sensor interlock. While parked in my driveway, (on incline) I parked my vehicle, opened the door (which should also engage the parking brake) and exited my vehicle. The vehicle at this time appeared to be in park.  I closed my vehicle door, walked away, and approximately 4 seconds later, my vehicle rolled in reverse to the bottom of my driveway. I acknowledge that there is snow on the ground as seen by my security camera. However upon additional review, it is clear that this was not a traction issue. The vehicle did not “slide” down my driveway. You can clearly see the front tires spinning when zoomed in. In addition to filling this report, I intend to contact the dealer which I leased the vehicle from and request an inspection to confirm any potential mechanical or software failure. I was injured while running after my vehicle when I slipped and fell as seen in my security camera footage. This form does not allow for video uploads. Please let me know how to send the footage.","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2055097"}]}