{"@context":{"@vocab":"https://schema.org/"},"@type":"ItemList","@id":"https://api.ai-analytics.org/api/v1/nhtsa/complaints/check?make=VOLKSWAGEN","name":"VOLKSWAGEN","_source":{"data_provider":"AI Analytics","data_provider_url":"https://api.ai-analytics.org","license":"https://creativecommons.org/publicdomain/zero/1.0/","primary_source":"https://www-odi.nhtsa.dot.gov/downloads/","generated_at":"2026-08-20T15:54:54.202Z"},"summary":{"total_complaints":4960,"deaths":61,"injured":2649,"fires":1584},"top_components":[{"component_desc":"AIR BAGS","n":603},{"component_desc":"ELECTRICAL SYSTEM","n":500},{"component_desc":"ENGINE","n":258},{"component_desc":"UNKNOWN OR OTHER","n":252},{"component_desc":"SERVICE BRAKES","n":229},{"component_desc":"SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER","n":224},{"component_desc":"VEHICLE SPEED CONTROL","n":216},{"component_desc":"AIR BAGS:FRONTAL","n":216},{"component_desc":"SEATS","n":167},{"component_desc":"STRUCTURE:BODY","n":135}],"recent_complaints":[{"cmplid":"2205650","date_received":"2026-05-12","make":"VOLKSWAGEN","model":"ID.4","model_year":2023,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"VEHICLE SPEED CONTROL","description":"On the day of the incident, I was driving my vehicle at a very low speed while approaching a red traffic light. I applied the brakes normally behind another vehicle that was already stopped. It should be noted that it had rained earlier and the road surface was wet.  After stopping, the vehicle’s “Auto Hold” or automatic brake hold system activated properly, as it normally does when the vehicle comes to a complete stop. However, unexpectedly, the vehicle accelerated on its own. I immediately attempted to apply the brakes in order to avoid a collision, but I was unable to stop the vehicle in time, resulting in a minor impact with the vehicle in front of me.  I believe there may have been a mechanical or electronic malfunction related to the vehicle’s acceleration, braking, or automatic assistance system. I cannot identify with certainty the exact component that failed; therefore, the specific cause is UNKNOWN at this time. The vehicle remains available for inspection upon request.  The situation placed both my safety and the safety of the other driver at risk, as the vehicle moved unexpectedly despite previously being stopped with the brake hold system engaged.  At this time, the issue has not been reproduced or confirmed by a dealership or independent repair shop. I am also not aware of any technical inspection performed by the manufacturer. However, the incident was reported to the appropriate insurance company.  Before the incident, I did not observe any warning lig","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2205650"},{"cmplid":"2205651","date_received":"2026-05-12","make":"VOLKSWAGEN","model":"ID.4","model_year":2023,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"ELECTRICAL SYSTEM","description":"On the day of the incident, I was driving my vehicle at a very low speed while approaching a red traffic light. I applied the brakes normally behind another vehicle that was already stopped. It should be noted that it had rained earlier and the road surface was wet.  After stopping, the vehicle’s “Auto Hold” or automatic brake hold system activated properly, as it normally does when the vehicle comes to a complete stop. However, unexpectedly, the vehicle accelerated on its own. I immediately attempted to apply the brakes in order to avoid a collision, but I was unable to stop the vehicle in time, resulting in a minor impact with the vehicle in front of me.  I believe there may have been a mechanical or electronic malfunction related to the vehicle’s acceleration, braking, or automatic assistance system. I cannot identify with certainty the exact component that failed; therefore, the specific cause is UNKNOWN at this time. The vehicle remains available for inspection upon request.  The situation placed both my safety and the safety of the other driver at risk, as the vehicle moved unexpectedly despite previously being stopped with the brake hold system engaged.  At this time, the issue has not been reproduced or confirmed by a dealership or independent repair shop. I am also not aware of any technical inspection performed by the manufacturer. However, the incident was reported to the appropriate insurance company.  Before the incident, I did not observe any warning lig","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2205651"},{"cmplid":"2205652","date_received":"2026-05-12","make":"VOLKSWAGEN","model":"ID.4","model_year":2023,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"SERVICE BRAKES","description":"On the day of the incident, I was driving my vehicle at a very low speed while approaching a red traffic light. I applied the brakes normally behind another vehicle that was already stopped. It should be noted that it had rained earlier and the road surface was wet.  After stopping, the vehicle’s “Auto Hold” or automatic brake hold system activated properly, as it normally does when the vehicle comes to a complete stop. However, unexpectedly, the vehicle accelerated on its own. I immediately attempted to apply the brakes in order to avoid a collision, but I was unable to stop the vehicle in time, resulting in a minor impact with the vehicle in front of me.  I believe there may have been a mechanical or electronic malfunction related to the vehicle’s acceleration, braking, or automatic assistance system. I cannot identify with certainty the exact component that failed; therefore, the specific cause is UNKNOWN at this time. The vehicle remains available for inspection upon request.  The situation placed both my safety and the safety of the other driver at risk, as the vehicle moved unexpectedly despite previously being stopped with the brake hold system engaged.  At this time, the issue has not been reproduced or confirmed by a dealership or independent repair shop. I am also not aware of any technical inspection performed by the manufacturer. However, the incident was reported to the appropriate insurance company.  Before the incident, I did not observe any warning lig","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2205652"},{"cmplid":"2205416","date_received":"2026-05-11","make":"VOLKSWAGEN","model":"ID.4","model_year":2021,"deaths":0,"injured":4,"fire":0,"crash":1,"component_desc":"VEHICLE SPEED CONTROL","description":"The contact owns a 2021 Volkswagen ID4. The contact stated that while the wife was parking and into a parking space, the brake pedal was released and the vehicle suddenly accelerated forward and crashed into a concrete barrier. During the incident front and side curtain air bags did deployed. Driver sustained an injured sternum and bruses and lacerations to both hands. The front passenger suffered a bruised sternum. both rear passenger sustained mild neck injuries. No medical treatment was provided. No police reported was taken. During the incident the building railing was also damaged. The vehicle was towed to the local repair shop but not repaired. The cause of the failure was not determine. The manufacturer and local dealer were not notified of the failure.  The failure mileage was 50,095.","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2205416"},{"cmplid":"2205008","date_received":"2026-05-09","make":"VOLKSWAGEN","model":"ID.4","model_year":2023,"deaths":0,"injured":1,"fire":0,"crash":1,"component_desc":"SERVICE BRAKES","description":"When I was backing from a parking space, another car drove behind mine and the car's maneuvering braking kicked in and decelerated the vehicle. When I stepped on the brake, the car then accelerated backwards and caused me to collide with the crossing vehicle.","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2205008"},{"cmplid":"2205009","date_received":"2026-05-09","make":"VOLKSWAGEN","model":"ID.4","model_year":2023,"deaths":0,"injured":1,"fire":0,"crash":1,"component_desc":"BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING","description":"When I was backing from a parking space, another car drove behind mine and the car's maneuvering braking kicked in and decelerated the vehicle. When I stepped on the brake, the car then accelerated backwards and caused me to collide with the crossing vehicle.","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2205009"},{"cmplid":"2205010","date_received":"2026-05-09","make":"VOLKSWAGEN","model":"ID.4","model_year":2023,"deaths":0,"injured":1,"fire":0,"crash":1,"component_desc":"BACK OVER PREVENTION: WARNINGS","description":"When I was backing from a parking space, another car drove behind mine and the car's maneuvering braking kicked in and decelerated the vehicle. When I stepped on the brake, the car then accelerated backwards and caused me to collide with the crossing vehicle.","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2205010"},{"cmplid":"2204150","date_received":"2026-05-07","make":"VOLKSWAGEN","model":"JETTA","model_year":2024,"deaths":0,"injured":0,"fire":1,"crash":0,"component_desc":"ELECTRICAL SYSTEM","description":"Zero warning lights, dash clusters only allowing two options to show, oil temperature reading 200degrees Fahrenheit or higher, floor board feels like the firewall is almost in the interior of the vehicle and not engine port. Upon performing a thorough investigation of my own, the manifold, intake valve and wires are visibly damaged and BURNT, coil two is visibly damaged and was smoking. The battery generating system is also malfunctioning, with visibly burnt ground wires. Additionally the thermostat and temperature gauges both are not giving out any signal or alert for faulty electrical activity. However the vehicle was so hot from only driving 6 miles from my house that the arm to hold the hood up was legit bending and folding as it become unusually soft from the hot intake. Transfer case has been clicking, as well as the intake sizzling like making repeated sounds of sparking. All of which began in a matter of four days. Something is dangerously wrong with my car please help","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2204150"},{"cmplid":"2204151","date_received":"2026-05-07","make":"VOLKSWAGEN","model":"JETTA","model_year":2024,"deaths":0,"injured":0,"fire":1,"crash":0,"component_desc":"ENGINE","description":"Zero warning lights, dash clusters only allowing two options to show, oil temperature reading 200degrees Fahrenheit or higher, floor board feels like the firewall is almost in the interior of the vehicle and not engine port. Upon performing a thorough investigation of my own, the manifold, intake valve and wires are visibly damaged and BURNT, coil two is visibly damaged and was smoking. The battery generating system is also malfunctioning, with visibly burnt ground wires. Additionally the thermostat and temperature gauges both are not giving out any signal or alert for faulty electrical activity. However the vehicle was so hot from only driving 6 miles from my house that the arm to hold the hood up was legit bending and folding as it become unusually soft from the hot intake. Transfer case has been clicking, as well as the intake sizzling like making repeated sounds of sparking. All of which began in a matter of four days. Something is dangerously wrong with my car please help","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2204151"},{"cmplid":"2204152","date_received":"2026-05-07","make":"VOLKSWAGEN","model":"JETTA","model_year":2024,"deaths":0,"injured":0,"fire":1,"crash":0,"component_desc":"POWER TRAIN","description":"Zero warning lights, dash clusters only allowing two options to show, oil temperature reading 200degrees Fahrenheit or higher, floor board feels like the firewall is almost in the interior of the vehicle and not engine port. Upon performing a thorough investigation of my own, the manifold, intake valve and wires are visibly damaged and BURNT, coil two is visibly damaged and was smoking. The battery generating system is also malfunctioning, with visibly burnt ground wires. Additionally the thermostat and temperature gauges both are not giving out any signal or alert for faulty electrical activity. However the vehicle was so hot from only driving 6 miles from my house that the arm to hold the hood up was legit bending and folding as it become unusually soft from the hot intake. Transfer case has been clicking, as well as the intake sizzling like making repeated sounds of sparking. All of which began in a matter of four days. Something is dangerously wrong with my car please help","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2204152"},{"cmplid":"2203701","date_received":"2026-05-05","make":"VOLKSWAGEN","model":"E-GOLF","model_year":2019,"deaths":0,"injured":0,"fire":1,"crash":0,"component_desc":"ELECTRICAL SYSTEM","description":"High voltage component, onboard charger, failure caused an electrical fire contained inside the case. It is available for inspection. Unclear on safety concerns. Taken to dealer and a second repair shop and they were unable to identify the issue. I opened the onboard charger and found the evidence of the fire. Has not been inspected by anyone. No warning lights were present before or after the incident.","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2203701"},{"cmplid":"2203079","date_received":"2026-05-04","make":"VOLKSWAGEN","model":"JETTA","model_year":2024,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"AIR BAGS","description":"When driving to work, two deer ran out infant of my car. I had seen the first one and missed it but by time I had seen the first one I already hit the second one. The impact occurred while driving 73 mph. The impact alone slowed my car down by approximately 20 mph. My whole front end was crushed in causing it to be a total loss according to the insurance assessor. the front emblem with a sensor behind it was broken and the sensor was detached from its original location, being held onto the car only by its wiring.","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2203079"},{"cmplid":"2203365","date_received":"2026-05-04","make":"VOLKSWAGEN","model":"ATLAS","model_year":2018,"deaths":0,"injured":1,"fire":0,"crash":0,"component_desc":"UNKNOWN OR OTHER","description":"I was driving on 2nd Street and realized I wasn’t going to make it through the light, so I stopped. I noticed that I had stopped in the crosswalk, so I decided to back up. Before backing up, I checked everything—I looked in my left mirror, my right mirror, behind me, and also at the rearview camera. There were no cars in sight behind me.  As I started backing up, I heard a beeping sound indicating there might be a car behind me. I checked my mirrors again and looked at the camera, but there was still nothing there. I continued backing up and kept hearing the beeping sound. I checked again—mirrors and camera—and still saw nothing, so I kept going. I sped up slightly.  Then suddenly, within seconds, my car slammed to a hard stop. It was a very abrupt emergency stop that caused my head to jerk forward and backward. It felt like someone had hit me from behind. Right after, I looked at my dashboard and saw multiple red warning lights and messages indicating that an emergency situation had occurred.  I immediately checked my rearview mirror and side mirrors again, but there were no cars behind me at all, only vehicles beside me on my right hand side that were going straight, since I was in a left-turn position. I am in hospital because  of my pain. I have pain in my neck and head , I’m dizzy, the room is spinning, I’m nauseous. My nose is stuffy and I feel like I have cold, and my vision is blurry.","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2203365"},{"cmplid":"2203366","date_received":"2026-05-04","make":"VOLKSWAGEN","model":"ATLAS","model_year":2018,"deaths":0,"injured":1,"fire":0,"crash":0,"component_desc":"FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING","description":"I was driving on 2nd Street and realized I wasn’t going to make it through the light, so I stopped. I noticed that I had stopped in the crosswalk, so I decided to back up. Before backing up, I checked everything—I looked in my left mirror, my right mirror, behind me, and also at the rearview camera. There were no cars in sight behind me.  As I started backing up, I heard a beeping sound indicating there might be a car behind me. I checked my mirrors again and looked at the camera, but there was still nothing there. I continued backing up and kept hearing the beeping sound. I checked again—mirrors and camera—and still saw nothing, so I kept going. I sped up slightly.  Then suddenly, within seconds, my car slammed to a hard stop. It was a very abrupt emergency stop that caused my head to jerk forward and backward. It felt like someone had hit me from behind. Right after, I looked at my dashboard and saw multiple red warning lights and messages indicating that an emergency situation had occurred.  I immediately checked my rearview mirror and side mirrors again, but there were no cars behind me at all, only vehicles beside me on my right hand side that were going straight, since I was in a left-turn position. I am in hospital because  of my pain. I have pain in my neck and head , I’m dizzy, the room is spinning, I’m nauseous. My nose is stuffy and I feel like I have cold, and my vision is blurry.","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2203366"},{"cmplid":"2203367","date_received":"2026-05-04","make":"VOLKSWAGEN","model":"ATLAS","model_year":2018,"deaths":0,"injured":1,"fire":0,"crash":0,"component_desc":"LANE DEPARTURE: BLIND SPOT DETECTION","description":"I was driving on 2nd Street and realized I wasn’t going to make it through the light, so I stopped. I noticed that I had stopped in the crosswalk, so I decided to back up. Before backing up, I checked everything—I looked in my left mirror, my right mirror, behind me, and also at the rearview camera. There were no cars in sight behind me.  As I started backing up, I heard a beeping sound indicating there might be a car behind me. I checked my mirrors again and looked at the camera, but there was still nothing there. I continued backing up and kept hearing the beeping sound. I checked again—mirrors and camera—and still saw nothing, so I kept going. I sped up slightly.  Then suddenly, within seconds, my car slammed to a hard stop. It was a very abrupt emergency stop that caused my head to jerk forward and backward. It felt like someone had hit me from behind. Right after, I looked at my dashboard and saw multiple red warning lights and messages indicating that an emergency situation had occurred.  I immediately checked my rearview mirror and side mirrors again, but there were no cars behind me at all, only vehicles beside me on my right hand side that were going straight, since I was in a left-turn position. I am in hospital because  of my pain. I have pain in my neck and head , I’m dizzy, the room is spinning, I’m nauseous. My nose is stuffy and I feel like I have cold, and my vision is blurry.","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2203367"},{"cmplid":"2201191","date_received":"2026-04-28","make":"VOLKSWAGEN","model":"ATLAS","model_year":2021,"deaths":0,"injured":2,"fire":0,"crash":1,"component_desc":"SEATS","description":"Our 2021 VW Atlas was rear-ended while stopped at stop light. The other driver was going an estimated 45 MPH. At impact, the driver seat broke backwards hitting our 5 year old child in the face. The child was in a 5-point harness car seat and the only injuries resulting from the accident were to the face and head. We were taken to a children's hospital in an ambulance where the child stayed 5 nights with facial fractures, a broken nose, skull fracture, and CSF leak.","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2201191"},{"cmplid":"2201376","date_received":"2026-04-28","make":"VOLKSWAGEN","model":"ID.4","model_year":2023,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"UNKNOWN OR OTHER","description":"UNKNOWN -- I was turning 90 deg from the street into my 30' driveway, going very slow as usual with foot on brake pedal to slow further before entering the garage (the door had just finished lifting). But as I was straightening the steering coming out of turn, the car suddenly accelerated, brakes and steering both were unresponsive and the car smashed into the garage. Slowed further by the impact, the car caromed into the garage stairs smashing them to pieces before coming to rest against the rear garage wall after I hit the OFF button (it's an EV). There was no alert from the onboard systems of a pending crash and the air bags did NOT deploy. I was uninjured.   Posting my accident on a social media owners group, other owners have had similar experience of the electronics going out while driving.   The car remains at a 45 deg angle inside the garage now 6 days later awaiting the insurance company to come and extricate it for their assessment of the damage to the car.","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2201376"},{"cmplid":"2201377","date_received":"2026-04-28","make":"VOLKSWAGEN","model":"ID.4","model_year":2023,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING","description":"UNKNOWN -- I was turning 90 deg from the street into my 30' driveway, going very slow as usual with foot on brake pedal to slow further before entering the garage (the door had just finished lifting). But as I was straightening the steering coming out of turn, the car suddenly accelerated, brakes and steering both were unresponsive and the car smashed into the garage. Slowed further by the impact, the car caromed into the garage stairs smashing them to pieces before coming to rest against the rear garage wall after I hit the OFF button (it's an EV). There was no alert from the onboard systems of a pending crash and the air bags did NOT deploy. I was uninjured.   Posting my accident on a social media owners group, other owners have had similar experience of the electronics going out while driving.   The car remains at a 45 deg angle inside the garage now 6 days later awaiting the insurance company to come and extricate it for their assessment of the damage to the car.","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2201377"},{"cmplid":"2201378","date_received":"2026-04-28","make":"VOLKSWAGEN","model":"ID.4","model_year":2023,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"FORWARD COLLISION AVOIDANCE: WARNINGS","description":"UNKNOWN -- I was turning 90 deg from the street into my 30' driveway, going very slow as usual with foot on brake pedal to slow further before entering the garage (the door had just finished lifting). But as I was straightening the steering coming out of turn, the car suddenly accelerated, brakes and steering both were unresponsive and the car smashed into the garage. Slowed further by the impact, the car caromed into the garage stairs smashing them to pieces before coming to rest against the rear garage wall after I hit the OFF button (it's an EV). There was no alert from the onboard systems of a pending crash and the air bags did NOT deploy. I was uninjured.   Posting my accident on a social media owners group, other owners have had similar experience of the electronics going out while driving.   The car remains at a 45 deg angle inside the garage now 6 days later awaiting the insurance company to come and extricate it for their assessment of the damage to the car.","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2201378"},{"cmplid":"2200885","date_received":"2026-04-27","make":"VOLKSWAGEN","model":"ID.4","model_year":2021,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"STRUCTURE:BODY","description":"My 2021 ID.4 has experienced two separate incidents of sudden, unintended forward acceleration while parking. In both cases, I was maneuvering at very low speeds (less than 5 mph) and transitioning from a stopped position, or from reverse into drive, with the intention to move forward only a few inches. But instead of creeping forward as normal, the vehicle suddenly jerked forward approximately one foot. In the first of two incidents (approx. October 2025), it crashed into the car in front of me. In a second incident (3/14/2026), it crashed into an EV charging station.  This is a safety concern and may be related to steering wheel capacitive touch controls, possible unintended activation of adaptive cruise control (ACC) or “resume” function, or erroneous or overly sensitive input from the steering wheel control module. No warning signs or messages appeared prior to the failure.   Luckily, no one, including my young children, stood directly in front of the vehicle during either of the incidents; otherwise, they may have incurred serious bodily injury or worse. I was also luckily unharmed in both incidents. I am immediately taking the car to the dealership for a full inspection.","canonical_url":"https://api.ai-analytics.org/vehicle-complaint/2200885"}]}