# NTSB Accident ATL92LA022
> **BRITISH AEROSPACE 3101** · 1991-11-09 · MEMPHIS, TN, USA · SERS
## Event
- **NTSB number:** ATL92LA022
- **Event ID:** 20001212X18413
- **Type:** Accident
- **Date:** 1991-11-09
- **Location:** MEMPHIS, TN, USA
## Injuries
- **Highest injury:** SERS
- **Fatal:** 0
- **Serious:** 1
- **Minor:** 0
- **Uninjured:** 10
- **Total aboard:** 11
## Aircraft
- **Make:** BRITISH AEROSPACE
- **Model:** 3101
- **Registration:** N311PX
- **FAR Part:** 135
- **Engines:** 2
- **Damage:** —
## Conditions
- **Light:** DAYL
- **Weather:** VMC
## Probable cause

THE FAILURE OF THE RAMP AGENT TO POSITION AN ADDITIONAL STEP BELOW THE LAST STEP OF THE AIRSTAIR DOOR AND THE GROUND; THE AGENT FAILED TO FOLLOW A VERBAL COMPANY PROCEDURE.

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*Source: [NTSB CAROL](https://data.ntsb.gov/carol-main-public/basic-search?source=ntsb&type=event&ntsb_number=ATL92LA022) · AI Analytics · CC0 1.0*