# NTSB Incident DCA10IA006
> **BOEING 767** · 2009-11-04 · Dulles International Airport, VA, USA · —
## Event
- **NTSB number:** DCA10IA006
- **Event ID:** 20091105X93509
- **Type:** Incident
- **Date:** 2009-11-04
- **Location:** Dulles International Airport, VA, USA
- **Coordinates:** 38.947498, -77.459999
## Injuries
- **Highest injury:** —
- **Fatal:** 0
- **Serious:** 0
- **Minor:** 0
- **Uninjured:** 0
- **Total aboard:** 0
## Aircraft
- **Make:** BOEING
- **Model:** 767
- **Registration:** G-BNWY
- **FAR Part:** NUSC
- **Engines:** 2
- **Damage:** MINR
## Conditions
- **Light:** NITE
- **Weather:** VMC
## Probable cause

The failure of the lead and left side marshallers to identify the B40 jetway obstacle and stop the airplane's taxi before the wingtip contacted the jetway.    Contributing to the cause of this incident were inadequate marshalling procedures used by the ground support company, which failed to: (1) provide sufficient personnel to ensure that visual contact was maintained at all times when airplanes were taxiing to the gate area and (2) verify proper positioning of jetways in the taxi path of the airplane before directing airplanes into the gate area.

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*Source: [NTSB CAROL](https://data.ntsb.gov/carol-main-public/basic-search?source=ntsb&type=event&ntsb_number=DCA10IA006) · AI Analytics · CC0 1.0*