# CFPB complaint against KEYCORP

> **Mortgage** · Applying for a mortgage or refinancing an existing mortgage — Delays in the application process · received 2026-05-10T12:00:00-05:00 from NY

_No public narrative — consumer did not consent to publication of their story._

## Key facts

- **CFPB complaint ID:** 22058468
- **Company:** KEYCORP
- **Product:** Mortgage
- **Sub-product:** VA mortgage
- **Issue:** Applying for a mortgage or refinancing an existing mortgage
- **Sub-issue:** Delays in the application process
- **Date received by CFPB:** 2026-05-10T12:00:00-05:00
- **Date sent to company:** 2026-05-10T12:00:00-05:00
- **Submitted via:** Web
- **State:** NY
- **ZIP:** 142XX
- **Company response:** Closed with explanation
- **Timely response:** Yes
- **Consumer disputed:** N/A
- **Tags:** Servicemember

## Primary source

CFPB Consumer Complaint Database: https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/22058468

## Citation

> US Consumer Financial Protection Bureau, Consumer Complaint Database, complaint 22058468 against KEYCORP. Retrieved via AI Analytics 2026-05-16 from https://api.ai-analytics.org/complaint/22058468. Licensed CC0.

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*[CFPB complaints dataset](/datasets/cfpb-complaints) · [All KEYCORP complaints](https://api.ai-analytics.org/api/v1/cfpb/by-company/KEYCORP) · CC0 1.0*