CFPB consumer complaint against CAPITAL ONE FINANCIAL CORPORATION

Credit card · Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement · received 2026-05-10T12:00:00-05:00 from VA · view on consumerfinance.gov ↗

No public narrative — consumer did not consent to publication.

Key facts

Complaint ID
22060819
Company
CAPITAL ONE FINANCIAL CORPORATION
Product
Credit card
Sub-product
General-purpose credit card or charge card
Issue
Problem with a purchase shown on your statement
Sub-issue
Credit card company isn't resolving a dispute about a purchase on your statement
Date received
2026-05-10T12:00:00-05:00
Submitted via
Web
State
VA
Company response
Closed with explanation
Timely response
Yes
Consumer disputed
N/A

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