# CFPB complaint against AMERICAN EXPRESS COMPANY

> **Credit card** · Struggling to pay your bill — Credit card company won't work with you while you're going through financial hardship · received 2026-05-11T12:00:00-05:00 from AL

_No public narrative — consumer did not consent to publication of their story._

## Key facts

- **CFPB complaint ID:** 22064516
- **Company:** AMERICAN EXPRESS COMPANY
- **Product:** Credit card
- **Sub-product:** General-purpose credit card or charge card
- **Issue:** Struggling to pay your bill
- **Sub-issue:** Credit card company won't work with you while you're going through financial hardship
- **Date received by CFPB:** 2026-05-11T12:00:00-05:00
- **Date sent to company:** 2026-05-11T12:00:00-05:00
- **Submitted via:** Web
- **State:** AL
- **ZIP:** 36303
- **Company response:** In progress
- **Timely response:** Yes
- **Consumer disputed:** N/A

## Primary source

CFPB Consumer Complaint Database: https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/22064516

## Citation

> US Consumer Financial Protection Bureau, Consumer Complaint Database, complaint 22064516 against AMERICAN EXPRESS COMPANY. Retrieved via AI Analytics 2026-05-16 from https://api.ai-analytics.org/complaint/22064516. Licensed CC0.

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*[CFPB complaints dataset](/datasets/cfpb-complaints) · [All AMERICAN EXPRESS COMPANY complaints](https://api.ai-analytics.org/api/v1/cfpb/by-company/AMERICAN%20EXPRESS%20COMPANY) · CC0 1.0*