# CFPB complaint against CITIBANK, N.A.

> **Credit card** · Advertising and marketing, including promotional offers — Didn't receive advertised or promotional terms · received 2026-05-11T12:00:00-05:00 from TX

_No public narrative — consumer did not consent to publication of their story._

## Key facts

- **CFPB complaint ID:** 22083930
- **Company:** CITIBANK, N.A.
- **Product:** Credit card
- **Sub-product:** General-purpose credit card or charge card
- **Issue:** Advertising and marketing, including promotional offers
- **Sub-issue:** Didn't receive advertised or promotional terms
- **Date received by CFPB:** 2026-05-11T12:00:00-05:00
- **Date sent to company:** 2026-05-11T12:00:00-05:00
- **Submitted via:** Web
- **State:** TX
- **ZIP:** 78254
- **Company response:** Closed with explanation
- **Timely response:** Yes
- **Consumer disputed:** N/A

## Primary source

CFPB Consumer Complaint Database: https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/22083930

## Citation

> US Consumer Financial Protection Bureau, Consumer Complaint Database, complaint 22083930 against CITIBANK, N.A.. Retrieved via AI Analytics 2026-05-16 from https://api.ai-analytics.org/complaint/22083930. Licensed CC0.

---

*[CFPB complaints dataset](/datasets/cfpb-complaints) · [All CITIBANK, N.A. complaints](https://api.ai-analytics.org/api/v1/cfpb/by-company/CITIBANK%2C%20N.A.) · CC0 1.0*