# CFPB complaint against ALLY FINANCIAL INC.

> **Vehicle loan or lease** · Problems at the end of the loan or lease — Unable to receive car title or other problem after the loan is paid off · received 2026-05-11T12:00:00-05:00 from VA

_No public narrative — consumer did not consent to publication of their story._

## Key facts

- **CFPB complaint ID:** 22095505
- **Company:** ALLY FINANCIAL INC.
- **Product:** Vehicle loan or lease
- **Sub-product:** Loan
- **Issue:** Problems at the end of the loan or lease
- **Sub-issue:** Unable to receive car title or other problem after the loan is paid off
- **Date received by CFPB:** 2026-05-11T12:00:00-05:00
- **Date sent to company:** 2026-05-11T12:00:00-05:00
- **Submitted via:** Web
- **State:** VA
- **ZIP:** 233XX
- **Company response:** In progress
- **Timely response:** Yes
- **Consumer disputed:** N/A
- **Tags:** Servicemember

## Primary source

CFPB Consumer Complaint Database: https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/22095505

## Citation

> US Consumer Financial Protection Bureau, Consumer Complaint Database, complaint 22095505 against ALLY FINANCIAL INC.. Retrieved via AI Analytics 2026-05-16 from https://api.ai-analytics.org/complaint/22095505. Licensed CC0.

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*[CFPB complaints dataset](/datasets/cfpb-complaints) · [All ALLY FINANCIAL INC. complaints](https://api.ai-analytics.org/api/v1/cfpb/by-company/ALLY%20FINANCIAL%20INC.) · CC0 1.0*