# CFPB complaint against FISERV FINXACT CORE

> **Prepaid card** · Trouble using the card — Problem using the card to withdraw money from an ATM · received 2026-05-12T12:00:00-05:00 from TN

_No public narrative — consumer did not consent to publication of their story._

## Key facts

- **CFPB complaint ID:** 22136198
- **Company:** FISERV FINXACT CORE
- **Product:** Prepaid card
- **Sub-product:** Payroll card
- **Issue:** Trouble using the card
- **Sub-issue:** Problem using the card to withdraw money from an ATM
- **Date received by CFPB:** 2026-05-12T12:00:00-05:00
- **Date sent to company:** 2026-05-12T12:00:00-05:00
- **Submitted via:** Phone
- **State:** TN
- **ZIP:** 38106
- **Company response:** In progress
- **Timely response:** Yes
- **Consumer disputed:** N/A

## Primary source

CFPB Consumer Complaint Database: https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/22136198

## Citation

> US Consumer Financial Protection Bureau, Consumer Complaint Database, complaint 22136198 against FISERV FINXACT CORE. Retrieved via AI Analytics 2026-05-16 from https://api.ai-analytics.org/complaint/22136198. Licensed CC0.

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*[CFPB complaints dataset](/datasets/cfpb-complaints) · [All FISERV FINXACT CORE complaints](https://api.ai-analytics.org/api/v1/cfpb/by-company/FISERV%20FINXACT%20CORE) · CC0 1.0*