# CFPB complaint against NAVY FEDERAL CREDIT UNION

> **Checking or savings account** · Managing an account — Funds not handled or disbursed as instructed · received 2026-05-13T12:00:00-05:00 from TX

_No public narrative — consumer did not consent to publication of their story._

## Key facts

- **CFPB complaint ID:** 22158565
- **Company:** NAVY FEDERAL CREDIT UNION
- **Product:** Checking or savings account
- **Sub-product:** Other banking product or service
- **Issue:** Managing an account
- **Sub-issue:** Funds not handled or disbursed as instructed
- **Date received by CFPB:** 2026-05-13T12:00:00-05:00
- **Date sent to company:** 2026-05-13T12:00:00-05:00
- **Submitted via:** Web
- **State:** TX
- **ZIP:** 77065
- **Company response:** In progress
- **Timely response:** Yes
- **Consumer disputed:** N/A
- **Tags:** Older American, Servicemember

## Primary source

CFPB Consumer Complaint Database: https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/22158565

## Citation

> US Consumer Financial Protection Bureau, Consumer Complaint Database, complaint 22158565 against NAVY FEDERAL CREDIT UNION. Retrieved via AI Analytics 2026-05-16 from https://api.ai-analytics.org/complaint/22158565. Licensed CC0.

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*[CFPB complaints dataset](/datasets/cfpb-complaints) · [All NAVY FEDERAL CREDIT UNION complaints](https://api.ai-analytics.org/api/v1/cfpb/by-company/NAVY%20FEDERAL%20CREDIT%20UNION) · CC0 1.0*