# CFPB complaint against NAVY FEDERAL CREDIT UNION

> **Mortgage** · Applying for a mortgage or refinancing an existing mortgage — Trying to communicate with the company to fix an issue with the application process · received 2026-05-13T12:00:00-05:00 from FL

_No public narrative — consumer did not consent to publication of their story._

## Key facts

- **CFPB complaint ID:** 22162499
- **Company:** NAVY FEDERAL CREDIT UNION
- **Product:** Mortgage
- **Sub-product:** Home equity loan or line of credit (HELOC)
- **Issue:** Applying for a mortgage or refinancing an existing mortgage
- **Sub-issue:** Trying to communicate with the company to fix an issue with the application process
- **Date received by CFPB:** 2026-05-13T12:00:00-05:00
- **Date sent to company:** 2026-05-13T12:00:00-05:00
- **Submitted via:** Phone
- **State:** FL
- **ZIP:** 33467
- **Company response:** In progress
- **Timely response:** Yes
- **Consumer disputed:** N/A

## Primary source

CFPB Consumer Complaint Database: https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/22162499

## Citation

> US Consumer Financial Protection Bureau, Consumer Complaint Database, complaint 22162499 against NAVY FEDERAL CREDIT UNION. Retrieved via AI Analytics 2026-05-17 from https://api.ai-analytics.org/complaint/22162499. Licensed CC0.

---

*[CFPB complaints dataset](/datasets/cfpb-complaints) · [All NAVY FEDERAL CREDIT UNION complaints](https://api.ai-analytics.org/api/v1/cfpb/by-company/NAVY%20FEDERAL%20CREDIT%20UNION) · CC0 1.0*