AO ISSUED 1/6/2003. RESPONDENT FAILED TO PREPARE AND DELIVER A 1998 CCR TO ITS CUSTOMERS BY OCTOBER 19, 1999; FAILED TO PREPARE AND DELIVER A 1999 CCR TO ITS CUSTOMERS BY JULY 1, 2000; AND FAILED TO PREPARE AND DELIVER A 2000 CCR TO ITS CUSTOMERS BY JULY 1, 2001. RESPONDENT CONTINUES TO BE IN VIOLATION FOR ITS CONTINUED FAILURE TO PREPARE AND DELIVER 1998, 1999, AND 2000 CCRS TO ITS CUSTOMERS.