Telecommunications Relay Services and Speech-to-Speech Services for Individuals With Hearing and Speech Disabilities

In this document, the Consumer & Governmental Affairs Bureau (the Bureau) clarifies under delegated authority, that telecommunications relay service (TRS) providers offering free or discount long distance service to TRS consumers as an incentive to use a particular TRS provider's relay service, or as an incentive for a consumer to make more or longer TRS calls, constitutes an impermissible financial incentive in violation of the Financial Incentives Declaratory Ruling. TRS providers in violation of the Financial Incentives Declaratory Ruling will be ineligible for compensation from the Interstate TRS Fund.