Closed Captioning of Video Programming

In this document, the Commission, via the Consumer and Governmental Affairs Bureau (Bureau), waives in part the requirement that video programming distributors (VPDs) place contact information for the pursuit of immediate closed captioning concerns and the filing of closed captioning complaints in telephone directories. Some VPDs do not use telephone directories to communicate with the public, and therefore the Bureau waives the rule in such situations, so long as the VPD makes the contact information available on its Web site or on billing statements. The waiver thus balances the goal of ensuring that consumers are readily able to locate VPD contact information, with preventing unduly burdensome compliance with the telephone directories provisions for VPDs that do not use telephone directories to communicate with the public.