Truth-in-Billing and Billing Format

This document establishes common-sense billing principles to ensure that consumers are provided with basic information they need to make informed choices among telecommunications services and providers. First, consumer telephone bills must be clearly organized, clearly identify the service provider, and highlight any new providers. Second, bills must contain full and non-misleading descriptions of charges that appear therein. Third, bills must contain clear and conspicuous disclosure of any information the consumer may need to make inquiries about, or contest charges, on the bill. These requirements are intended to protect consumers against inaccurate and unfair billing practices. More specifically, the principles adopted herein will enhance consumers' ability to detect cramming and slamming.