Telecommunications Relay Services and Speech-to-Speech Services for Individuals With Hearing and Speech Disabilities; E911 Requirements for IP-Enabled Service Providers

In this document, the Commission grants a petition for limited waiver filed by Sorenson Communications, Inc. (Sorenson). The waiver allows Sorenson, and all other Video Relay Service (VRS) providers, prior to the implementation of new emergency call handling rules, to deliver to the appropriate emergency response authorities, at the outset of the outbound leg of an emergency VRS call, the caller's North American Numbering Plan (NANP) callback number, when known to the provider, rather than the callback number of the Communications Assistant (CA). The Commission also reiterates its requirement that VRS providers implement a system to ensure that all incoming emergency calls (including callbacks from emergency personnel) are answered by the provider before non-emergency calls.