# Consumer Assessment of Healthcare Providers and Systems CAHPS V

> **NIH AHRQ U18** · YALE UNIVERSITY · 2020 · $1,123,956

## Abstract

Project Summary
The applicants propose a program of research, development, and evaluation of the use of
consumers' assessments of health care for informing health care choices, assessing and
promoting patient engagement, and quality improvement. The team will advance the science of
consumer assessment of patient experience by, among other activities, refining questions to
assess patient engagement and shared decision making that will be appropriate for patients
with chronic, complex health issues. The applicants also will conduct a program of research on
elicitation of patient narratives and develop narrative collection strategies that can be used with,
and independently of, CAHPS surveys; broaden the approach for use with CAHPS surveys; and
develop protocols for administering the narrative questions to low-income patients receiving
complex care form team of clinicians, The team will then study how such information can best
be provided to clinicians to facilitate improved patient-centered care. The team will also test
new modes of data collection that have the potential of reducing survey costs and improving
response rates. Another major activity will be to revise the CAHPS survey used to assess care
experiences of individuals receiving care for behavioral health and substance use issues. The
team will conduct three quality improvement studies, one on improving care coordination for
patients with complex needs and two on improving patient engagement and shared decision
making. The applicants will also develop internal and external communication strategies to
advance the use of CAHPS surveys to improve quality of care.

## Key facts

- **NIH application ID:** 10018009
- **Project number:** 5U18HS016978-14
- **Recipient organization:** YALE UNIVERSITY
- **Principal Investigator:** Paul D Cleary
- **Activity code:** U18 (R01, R21, SBIR, etc.)
- **Funding institute:** AHRQ
- **Fiscal year:** 2020
- **Award amount:** $1,123,956
- **Award type:** 5
- **Project period:** 2007-09-30 → 2022-09-29

## Primary source

NIH RePORTER: https://reporter.nih.gov/project-details/10018009

## Citation

> US National Institutes of Health, RePORTER application 10018009, Consumer Assessment of Healthcare Providers and Systems CAHPS V (5U18HS016978-14). Retrieved via AI Analytics 2026-05-23 from https://api.ai-analytics.org/grant/nih/10018009. Licensed CC0.

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