# Consumer Assessment of Healthcare Providers and Systems V (CAHPS V)

> **NIH AHRQ U18** · RAND CORPORATION · 2020 · $1,080,541

## Abstract

Consumers, providers and health care purchasers need high-quality information to help them
compare and evaluate their health care options. The CAHPS V project will advance the AHRQ
CAHPS mission of improving patients' experiences with health care by developing and
evaluating strategies for survey measurement, reporting and quality improvement (QI). We
propose a 5-year effort to advance the science and practice of patient experience assessment,
continue innovation to ensure relevance to health service delivery and implement best survey
practices, further the science of reporting, and evaluate CAHPS QI efforts. We will develop
program communication strategies, and disseminate and promote use of CAHPS products. In
particular, we will develop a survey to assess patient experiences with end-of-life care; develop
new items to assess shared decision-making, care coordination, patient engagement, and
patient safety; test alternatives to the standard CAHPS modes of data collection), explore the
feasibility of administering a short-form survey dividing CG-CAHPS composites among
respondents to reduce response burden, elicit stakeholder feedback about the value of different
CAHPS supplement item sets, evaluate “The Your CAHPS Survey” that was designed to help
users of the CAHPS surveys compile a survey tailed to their specific needs, and evaluate
existing Spanish translations of CAHPS surveys. In addition, we will gather input from
stakeholders on best practices for narrative data analysis, develop an approach for using
automated Natural Language Processing for analyses of narratives, and construct an algorithm
approach to select representative narratives that reflect and illustrate overall provider ratings.
Finally, we will evaluate the contribution of patient narratives to quality improvement efforts in
hospital care for children, characterize primary care practices use of the CG-CAHPS survey and
patient-centered medical home items during PCMH transformation, assess the impact of pay-
for-performance for care delivered by primary and specialty care safety net providers on CAHPS
survey responses, explore the value of new shared decision-making, patient engagement,
communication and patient safety items for QI and identify QI strategies that improve patient
experience across various settings. We will also advance analytic methods for CAHPS data.
The project team is well suited to achieving the study objectives given its prior accomplishments
and established working relationships. The work is innovative and designed to facilitate the use
of CAHPS surveys and improve response rates to them, enhance reporting and use of CAHPS
survey data, and improve health care QI efforts.

## Key facts

- **NIH application ID:** 10018010
- **Project number:** 5U18HS025920-04
- **Recipient organization:** RAND CORPORATION
- **Principal Investigator:** RONALD Dale HAYS
- **Activity code:** U18 (R01, R21, SBIR, etc.)
- **Funding institute:** AHRQ
- **Fiscal year:** 2020
- **Award amount:** $1,080,541
- **Award type:** 5
- **Project period:** 2017-09-30 → 2022-09-29

## Primary source

NIH RePORTER: https://reporter.nih.gov/project-details/10018010

## Citation

> US National Institutes of Health, RePORTER application 10018010, Consumer Assessment of Healthcare Providers and Systems V (CAHPS V) (5U18HS025920-04). Retrieved via AI Analytics 2026-05-24 from https://api.ai-analytics.org/grant/nih/10018010. Licensed CC0.

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