Core 1: Facility Maintenance and Operation Abstract The NEIDL Facilities Maintenance and Operations (FMO) Core is comprised of three functional areas: Facilities, Information Technology and Community Relations. Each is tasked with closely related but distinct responsibilities that collectively maintain the function, safety, and community understanding of the NEIDL BSL- 4 and ABSL-4 operations. Facilities (FAC) provides in-house biocontainment facility operations and management expertise in support of BSL-4 research and regulatory compliance; and continues to advance BSL-4 operations through training of staff, performing risk assessment-based repair and maintenance activities, improving SOP’s, future planning for infrastructure needs and technology advancements, and managing regulatory compliance of biocontainment performance requirements. Partners with EH&S, IT, Public Safety and Research Cores to meet overarching NEIDL goals and progressively expand efficiencies and effectiveness over the next 5 years and beyond. Information Technology (IT) supports BSL-4 research by developing and deploying state-of-the-art technology solutions and training to BSL-4 researchers and staff, such as “in-suit” hands-free communications systems, video-enhanced SOPs for in-lab training and use, dedicated instrumentation computing resources and mobile applications for BSL-4 laboratory use. The next five years of technology advances will focus on testing and implementing multiple IT systems for BSL-4 science. The Community Relations (CR) Unit builds and nurtures relationships with the community by engaging Community Liaison Committee to build engagement programs that build trust and mutual respect with our community. Traditional forms of engagement like hosting NEIDL facility tours, panel discussions, and hands-on educational programs will be adapted in response to the new challenges and health risks posed by the global COVID-19 pandemic.