6.0 Abstract: Shared Service Management Shared Service Management ensures that the shared services meet and exceed expectations of investigators at the University of Maryland Marlene and Stewart Greenebaum Cancer Center (UMGCCC) and that each shared service functions to enhance and accelerate the pace of discovery in cancer biology, immunology, cancer mechanisms, populations science, and translational and clinical cancer research that meets the needs of patients in our catchment area. UMGCCC supports seven shared services: Biostatistics, Flow Cytometry, Genomics, Imaging, Pathology and Biorepository, Translational Laboratory, and Structural Biology. Dr. Nicholas Ambulos serves as the associate director for Shared Services and as director of the University of Maryland School of Medicine (UMSOM) Center for Innovative Biomedical Resources which houses the UMSOM core facilities. This dual role enables him to manage these complimentary sets of state-of-the-art resources without duplicating services. The shared service management team also includes Mr. Robert Mitchell, associate director for Administration; Dr. Richard Eckert, UMGCC deputy director and associate director for Basic Science; Dr. Rena Lapidus, assistant director for Shared Services (AstDSS); and three administrative staff. A key to successful shared service management is open and transparent communication with UMGCCC leadership and investigators. Multiple mechanisms allow users to provide critical feedback. Each shared service has a Faculty Oversight Committee (FOC) that meets twice annually, sponsors user surveys, provides mechanisms for web- based feedback, and presents lectures on the shared services to key stakeholders. Communication enables users and shared service directors to work as partners to acquire new, cutting-edge instrumentation and to offer new services. UMGCCC provides considerable financial support for shared services, including salary support, direct operational support, funds for pilot grants that use the shared services, and funds for purchasing new instrumentation. UMGCCC has invested $25 million in funding during the past 5 years to help procure state-of- the-art instrumentation for most shared services. In return, the share services create a dynamic environment in which the shared services accelerate the pace of research and provide innovation to enable discoveries that lead to new diagnostics and therapeutics. Shared services impact all five research programs, providing support for basic discovery science, translational research, clinical trials, and clinical care. Integration within the University of Maryland Institute for Clinical and Translational Research (ICTR) enables UMGCCC members to access ICTR funds, which can be used to purchase shared services. Shared service management guides strategic planning to develop future services and technologies, and works with shared service directors, users, and UMGCCC leadership to determine the best mechanisms for procuri...