# CSC OnDemand: An Innovative Online Learning Platform for Implementing Coordinated Specialty Care

> **NIH NIH R44** · C4 INNOVATIONS, LLC · 2020 · $301,138

## Abstract

PROJECT SUMMARY
In response to the growing need for training on interventions to address first episode psychosis, the Center for
Social Innovation (C4) has partnered with experts in Coordinated Specialty Care (CSC) to develop and test
CSC OnDemand: An Innovative Online Learning Platform for Implementing Coordinated Specialty
Care. The product builds on the findings of the Recovery After an Initial Schizophrenia Episode (RAISE)
studies, funded by the National Institute of Mental Health (NIMH). RAISE examined team-based models of
care for people early in the course of schizophrenia. Through this Fast Track Small Business Innovation
Research (SBIR) grant, we will prototype, test, refine, and evaluate the impact of CSC OnDemand. The
platform will move teams through four levels of learning: 1) program readiness; 2) core knowledge; 3) deeper,
role-specific learning; and 4) sustainability. CSC OnDemand will include self-paced online modules, interactive
multimedia case studies, instructor-led online courses, peer interaction through an online discussion forum and
multi-site case conferencing, and a central online hub to consolidate existing resources and training materials
from across the field.
Phase I will build a robust prototype of the online platform and test it with fifteen to twenty providers from three
sites. This Phase will explore feasibility, acceptability, and preliminary effectiveness of the product, and will
examine which components of the online platform providers find most useful.
Based on our findings from Phase I, we will refine the concept and fully build out the product to test in a larger
randomized trial. Phase II will use a cluster randomized non-inferiority design to assess if OnDemand training
(n = 20 sites) is comparable to InPerson training (n = 10 sites). Using a mixed-methods approach, we will
examine provider (n = 150) outcomes (satisfaction; knowledge gains/retention; attitudes toward shared
decision making) and client (n = 600) outcomes (work/school participation; engagement in CSC services;
inpatient psychiatric hospitalizations).
Phase III will roll out CSC OnDemand on a large commercial scale. CSC OnDemand will disseminate CSC
training widely and ensure training quality and consistency for C4 and our partners. The overarching goal of
this project is to create a scalable training model to support increased Coordinated Specialty Care across the
United States. This model can create strong pathways to recovery for tens of thousands of young people
experiencing first episode psychosis and equip CSC teams to provide care, support, and connection for these
young people and their families.

## Key facts

- **NIH application ID:** 9844982
- **Project number:** 5R44MH111283-04
- **Recipient organization:** C4 INNOVATIONS, LLC
- **Principal Investigator:** Kathleen Ferreira
- **Activity code:** R44 (R01, R21, SBIR, etc.)
- **Funding institute:** NIH
- **Fiscal year:** 2020
- **Award amount:** $301,138
- **Award type:** 5
- **Project period:** 2016-07-01 → 2022-01-31

## Primary source

NIH RePORTER: https://reporter.nih.gov/project-details/9844982

## Citation

> US National Institutes of Health, RePORTER application 9844982, CSC OnDemand: An Innovative Online Learning Platform for Implementing Coordinated Specialty Care (5R44MH111283-04). Retrieved via AI Analytics 2026-05-23 from https://api.ai-analytics.org/grant/nih/9844982. Licensed CC0.

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