# FRB - 2024-MO-C-016 - 3
> **Closed** recommendation · 2024-06-24
**Report:** The CFPB Effectively Monitors Consumer Complaints but Can Enhance Certain Processes ([detail](https://api.ai-analytics.org/ig-report/41846))
**OIG report number:** 2024-MO-C-016
**Recommendation number:** 3
## Text
Periodically monitor the company-specific reports pilot process to measure its effectiveness in improving company responsiveness.
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*Source: oversight.gov · AI Analytics · CC0 1.0*