# DHS - OIG-22-12 - 1
> **Open** recommendation · 2021-11-03
**Report:** Continued Reliance on Manual Processing Slowed USCIS’ Benefits Delivery During the COVID-19 Pandemic ([detail](https://api.ai-analytics.org/ig-report/31009))
**OIG report number:** OIG-22-12
**Recommendation number:** 1
## Text
Update the USCIS pandemic plan to incorporate additional technology guidance and lessons learned during the COVID-19pandemic.
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*Source: oversight.gov · AI Analytics · CC0 1.0*