# 21-03777-218 - Recommendation 01
> **Closed** recommendation · 2022-11-03
**Report:** VHA Progressed in the Follow-Up of Canceled Appointments during the Pandemic but Could Use Additional Oversight Metrics ([detail](https://api.ai-analytics.org/ig-report/33685))
**OIG report number:** 21-03777-218
**Recommendation number:** 01
## Text
Monitor facility follow-up rates by type of care and on a month-over-month basis, establish monitoring metrics, and assist facilities if they fall below these metrics.
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*Source: oversight.gov · AI Analytics · CC0 1.0*