# VA - 20-03635-217 - 4
> **Closed** recommendation · 2021-08-18
**Report:** Deficiencies in COVID-19 Screening and Facility Response for a Patient Who Died at the Michael E. DeBakey VA Medical Center in Houston, Texas ([detail](https://api.ai-analytics.org/ig-report/29636))
**OIG report number:** 20-03635-217
**Recommendation number:** 4
## Text
The Michael E. DeBakey VA Medical Center Director strengthens processes to ensure Mental Health Intensive Case Management staff inform patients, families, and other support persons on the procedures for accessing medical and mental health care while navigating the COVID-19 screening and testing process, including visitor policies.
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*Source: oversight.gov · AI Analytics · CC0 1.0*