# VA - 21-01724-84 - 6
> **Closed** recommendation · 2022-02-16
**Report:** Care in the Community Consult Management During the COVID-19 Pandemic at the Martinsburg VA Medical Center in West Virginia ([detail](https://api.ai-analytics.org/ig-report/31787))
**OIG report number:** 21-01724-84
**Recommendation number:** 6
## Text
The Martinsburg VA Medical Center Director evaluates the effectiveness of strategies to manage the backlog of active consults and the use of urgent and emergent to prioritize consults for scheduling, determines if changes in practice are warranted, and documents the agreed upon process.
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*Source: oversight.gov · AI Analytics · CC0 1.0*