# VA - 21-01724-84 - 7
> **Closed** recommendation · 2022-02-16
**Report:** Care in the Community Consult Management During the COVID-19 Pandemic at the Martinsburg VA Medical Center in West Virginia ([detail](https://api.ai-analytics.org/ig-report/31787))
**OIG report number:** 21-01724-84
**Recommendation number:** 7
## Text
The Martinsburg VA Medical Center Director conducts a review to determine who, outside Care in the Community staff, is facilitating appointment scheduling and evaluates if the scheduling assistance of other services is an effective use of resources, and establishes a standardized process to align practices.
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*Source: oversight.gov · AI Analytics · CC0 1.0*