# VA - 20-02825-242 - 1
> **Closed** recommendation · 2020-09-17
**Report:** Date of Receipt of Claims and Mail Processing During the COVID-19 National State of Emergency ([detail](https://api.ai-analytics.org/ig-report/26484))
**OIG report number:** 20-02825-242
**Recommendation number:** 1
## Text
Determine what additional actions are needed to make certain that staff understand how to accurately apply the most current guidance to the date of receipt recorded for claims received during the national state of emergency and implement those actions.
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*Source: oversight.gov · AI Analytics · CC0 1.0*