# DOL - 19-21-004-03-315 - 1
> **Closed** recommendation · 2021-05-28
**Report:** COVID-19: States Struggled to Implement Cares Act Unemployment Insurance Programs ([detail](https://api.ai-analytics.org/ig-report/28859))
**OIG report number:** 19-21-004-03-315
**Recommendation number:** 1
## Text
We recommend the following to the Principal Deputy Assistant Secretary for Employment and Training conduct a study to assess the technological needs of the UI programs to determine the capabilities that need to be upgraded or replaced; the features necessary to effectively respond to rapid changes in the volume of claims in times of emergency or high unemployment; the capabilities needed to ensure effective and equitable delivery of benefits; and the capabilities to minimize fraudulent activities.
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*Source: oversight.gov · AI Analytics · CC0 1.0*