# DOL - 19-21-004-03-315 - 2
> **Open** recommendation · 2021-05-28
**Report:** COVID-19: States Struggled to Implement Cares Act Unemployment Insurance Programs ([detail](https://api.ai-analytics.org/ig-report/28859))
**OIG report number:** 19-21-004-03-315
**Recommendation number:** 2
## Text
Continue to work with states to develop, operate, and maintain a modular set of technological capabilities to modernize the delivery of UI benefits that is sufficient to manage and process sudden spikes in claims volume during emergencies or high unemployment.
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*Source: oversight.gov · AI Analytics · CC0 1.0*