# ED - I20NY0010 - 2
> **Closed** recommendation · 2021-06-15
**Report:** Federal Student Aid’s Suspension of Involuntary Collection in Response to the Coronavirus Pandemic ([detail](https://api.ai-analytics.org/ig-report/28963))
**OIG report number:** I20NY0010
**Recommendation number:** 2
## Text
We recommend that FSA’s Chief Operating Officer adopt the best practice of regularly querying its database to proactively identify payments reposted to borrowers’ loans due to refunds returned to Treasury, broken compromise agreements, and payments that were manually posted in the Debt Management and Collection System to determine whether these payments are eligible for refund.
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*Source: oversight.gov · AI Analytics · CC0 1.0*