# TIGTA - 2022-16-002 - 1
> **Closed** recommendation · 2021-10-20
**Report:** The Taxpayer Advocate Service Assisted Thousands of Taxpayers With CARES Act Issues but Faced Challenges in Identifying and Tracking Applicable Cases ([detail](https://api.ai-analytics.org/ig-report/30248))
**OIG report number:** 2022-16-002
**Recommendation number:** 1
## Text
The National Taxpayer Advocate should reinforce existing guidance to ensure that Taxpayer Advocate Service (TAS) employees are adhering to: a) the Internal Revenue Manual (IRM) guidance concerning contacts not meeting TAS criteria and b) TAS policies related to the handling of congressional referrals.
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*Source: oversight.gov · AI Analytics · CC0 1.0*