# ED - I20DC0024 - 1.2
> **Closed** recommendation · 2022-01-20
**Report:** The Department’s Implementation of CARES Act Flexibilities to TEACH Grant Service Obligations ([detail](https://api.ai-analytics.org/ig-report/31151))
**OIG report number:** I20DC0024
**Recommendation number:** 1.2
## Text
Ensure the servicer’s Processing Guide and Inbound and Outbound Calls Guide are updated to include applicable processes to follow for recipients that are eligible for CARES Act flexibilities consistent with the bulleted items noted in Recommendation 1.1 above.
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*Source: oversight.gov · AI Analytics · CC0 1.0*