# TIGTA - 2022-46-027 - 7
> **Closed** recommendation · 2022-03-18
**Report:** Program and Organizational Changes Are Needed to Address the Continued Inadequate Tax Account Assistance Provided to Taxpayers ([detail](https://api.ai-analytics.org/ig-report/32057))
**OIG report number:** 2022-46-027
**Recommendation number:** 7
## Text
The Commissioner, Wage and Investment Division, should complete a strategic review of all 10 Image Control Team (ICT) sites to determine what contributes to the ICT’s inability to timely scan and validate documents. Based on the results of this review, initiate steps to address the concerns identified. This should include the development of an action plan to ensure that the high-capacity ICT scanners and staffing are realigned to the appropriate sites based on actual or expected inventory levels and that responsibility of the ICT operations are consolidated under the appropriate function.
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*Source: oversight.gov · AI Analytics · CC0 1.0*