# TIGTA - 2022-46-027 - 8
> **Closed** recommendation · 2022-03-18
**Report:** Program and Organizational Changes Are Needed to Address the Continued Inadequate Tax Account Assistance Provided to Taxpayers ([detail](https://api.ai-analytics.org/ig-report/32057))
**OIG report number:** 2022-46-027
**Recommendation number:** 8
## Text
The Commissioner, Wage and Investment Division, should cross-train additional mail clerks at Campus Support Sites to work Image Control Team (ICT) validations, freeing up additional resources in sites with higher inventories needing to be scanned, or consider shipping inventory to sites with less inventory to be scanned.
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*Source: oversight.gov · AI Analytics · CC0 1.0*