# TIGTA - 2022-46-027 - 13
> **Closed** recommendation · 2022-03-18
**Report:** Program and Organizational Changes Are Needed to Address the Continued Inadequate Tax Account Assistance Provided to Taxpayers ([detail](https://api.ai-analytics.org/ig-report/32057))
**OIG report number:** 2022-46-027
**Recommendation number:** 13
## Text
Develop an action plan to prioritize the continued expansion of documents that can be sent in via electronic fax and converted into a CIS image.
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*Source: oversight.gov · AI Analytics · CC0 1.0*