# SSA - A-08-21-51115 - 5
> **Closed** recommendation · 2022-05-13
**Report:** The Social Security Administration’s Mail Processing During the COVID-19 Pandemic ([detail](https://api.ai-analytics.org/ig-report/32556))
**OIG report number:** A-08-21-51115
**Recommendation number:** 5
## Text
Implement policy and operational changes, where appropriate, to decrease reliance on original documents.
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*Source: oversight.gov · AI Analytics · CC0 1.0*