# SSA - A-15-21-51015 - 1
> **Closed** recommendation · 2022-09-30
**Report:** The Social Security Administration’s Enumeration Services During the COVID-19 Pandemic ([detail](https://api.ai-analytics.org/ig-report/33490))
**OIG report number:** A-15-21-51015
**Recommendation number:** 1
## Text
Develop and periodically conduct comprehensive refresher training on topics including but not limited to: - processing original Social Security Number (SSN) cards for individuals aged 12 or older and emphasize requirements and documentation of the in-person interview;- acceptable forms of evidentiary documents, and- processing new (different) and replacement SSN cards when adoption
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*Source: oversight.gov · AI Analytics · CC0 1.0*