# TIGTA - 2023-46-026 - 3
> **Closed** recommendation · 2023-05-10
**Report:** Additional Actions Are Needed to Reduce Accounts Management Function Inventories to Below Pre‑Pandemic Levels ([detail](https://api.ai-analytics.org/ig-report/35017))
**OIG report number:** 2023-46-026
**Recommendation number:** 3
## Text
Identify and address the cause of Accounts Management function employees incorrectly routing cases to other IRS functions and work with other IRS functions to update their Internal Revenue Manuals to make it clear that incorrectly routed documents should be returned to the originating employee.
---
*Source: oversight.gov · AI Analytics · CC0 1.0*