# DHS - OIG-23-42 - 5
> **Open** recommendation · 2023-08-24
**Report:** Ineffective Controls Over COVID-19 Funeral Assistance Leave the Program Susceptible to Waste and Abuse ([detail](https://api.ai-analytics.org/ig-report/38575))
**OIG report number:** OIG-23-42
**Recommendation number:** 5
## Text
We recommend that the FEMA Administrator ensure that FEMA provides its COVID-19 Funeral Assistance call center contractor the guidance and training necessary to meet the quality control and production monitoring metrics as prescribed by its agreement with the contractor.
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*Source: oversight.gov · AI Analytics · CC0 1.0*