# COVID-19: ETA Could Have Done More to Ensure States Had Sufficient Staffing to Deliver Timely Pandemic Unemployment Benefits
> **Audit** by Department of Labor OIG · 2024-11-22
> *About: Department of Labor*
## Report
- **Title:** COVID-19: ETA Could Have Done More to Ensure States Had Sufficient Staffing to Deliver Timely Pandemic Unemployment Benefits
- **Submitting OIG:** Department of Labor OIG
- **Component agency:** Department of Labor
- **Type:** Audit
- **Publication date:** 2024-11-22

## Recommendations

- **Rec 001** (Open): We recommend the Assistant Secretary for Employment and Training capture lessons learned from the pandemic and use the information to develop performance standards for prompt payment of UI benefits under temporary UI programs.
- **Rec 002** (Open): We recommend the Assistant Secretary for Employment and Training establish policy that requires officials to issue guidance timely for ETA regional offices to monitor and measure the effectiveness of states' use of staffing to support the…
- **Rec 003** (Open): We recommend the Assistant Secretary for Employment and Training establish policy that requires states to develop corrective action plans to address staffing related concerns negatively impacting permanent and temporary UI programs, as identified by…
- **Rec 004** (Open): We recommend the Assistant Secretary for Employment and Training establish policy that requires ETA officials to develop a business case analysis and supporting justification before suspending UI program integrity functions for states to manage…
## Source
- [oversight.gov report page](https://www.oversight.gov/reports/audit/covid-19-eta-could-have-done-more-ensure-states-had-sufficient-staffing-deliver)
---
*AI Analytics · CC0 1.0*