# COVID-19: OWCP Should Continue to Closely Monitor Impact on Claims Processing
> **Audit** by Department of Labor OIG · 2020-07-06
> *About: Department of Labor*
## Report
- **Title:** COVID-19: OWCP Should Continue to Closely Monitor Impact on Claims Processing
- **Submitting OIG:** Department of Labor OIG
- **Component agency:** Department of Labor
- **Type:** Audit
- **Publication date:** 2020-07-06

## Recommendations

- **Rec 1** (Closed): DFEC should continue to monitor non-COVID claims for delays and other potential impacts, particularly for its opioid population who may be at risk while resources are re-allocated to focus on the program’s response to COVID-19.
- **Rec 2** (Closed): DFEC should closely monitor any delays that occur in requesting FERS Offset Calculations from SSA for potential benefit overpayments to claimants as well as any impact a backlog could have on its ability to timely process claims.
- **Rec 3** (Closed): DCMWC should issue written guidance to clarify how authorization for rehabilitation services will be handled during the pandemic.
- **Rec 4** (Closed): DEEOIC should continue to monitor delays and performance data for potential impact from the pandemic and, if needed, take appropriate action to mitigate that impact.
- **Rec 5** (Closed): DLHWC should continue to monitor disputes and controversions arising from COVID-19 claims and assess performance data for potential impact from the pandemic and, if needed, take appropriate action to mitigate that impact.
## Source
- [oversight.gov report page](https://www.oversight.gov/reports/audit/covid-19-owcp-should-continue-closely-monitor-impact-claims-processing)
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