# Veterans Crisis Line Challenges, Contingency Plans, and Successes During the COVID-19 Pandemic
> **Review** by Department of Veterans Affairs OIG · 2020-10-28
> *About: Department of Veterans Affairs*
## Report
- **Title:** Veterans Crisis Line Challenges, Contingency Plans, and Successes During the COVID-19 Pandemic
- **Submitting OIG:** Department of Veterans Affairs OIG
- **Component agency:** Department of Veterans Affairs
- **Type:** Review
- **Publication date:** 2020-10-28

## Summary

The Office of Inspector General (OIG) reviewed Veterans Crisis Line (VCL) operations ranging from contingency planning to quality metrics and lessons learned during the COVID-19 pandemic. The OIG completed remote interviews, document reviews, and surveyed VCL employees and Suicide Prevention staff. VCL staff had historically worked from communal call centers with shared space and equipment, a model that posed a safety risk to staff during the pandemic. To continue operations, VCL’s primary challenge was to equip and transition nearly 800 employees to telework-based operations.

## Source
- [oversight.gov report page](https://www.oversight.gov/reports/veterans-crisis-line-challenges-contingency-plans-and-successes-during-covid-19-pandemic)
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