# Medication Delivery Delays Prior to and During the COVID-19 Pandemic at the Manila Outpatient Clinic in Pasay City, Philippines
> **Inspection / Evaluation** by Department of Veterans Affairs OIG · 2021-01-28
> *About: Department of Veterans Affairs*
## Report
- **Title:** Medication Delivery Delays Prior to and During the COVID-19 Pandemic at the Manila Outpatient Clinic in Pasay City, Philippines
- **Submitting OIG:** Department of Veterans Affairs OIG
- **Component agency:** Department of Veterans Affairs
- **Type:** Inspection / Evaluation
- **Publication date:** 2021-01-28

## Summary

The VA Office of Inspector General (OIG) conducted an inspection to assess allegations related to delayed medication delivery from the VA Manila Outpatient Clinic (clinic) pharmacy in Pasay City, Philippines, prior to and during the COVID-19 pandemic.The OIG substantiated a patient experienced medication delivery delays and did not timely receive morphine from the clinic pharmacy in October and November 2019.


## Recommendations

- **Rec 1** (Closed): The VA Manila Outpatient Clinic Manager evaluates the current pharmacy ordering processes and takes action to reduce the frequency of pharmacy stock shortages.
- **Rec 2** (Closed): The VA Manila Outpatient Clinic Manager reviews the impact of nonworking hours, including holidays, on pharmacy processing delays and takes action as necessary.
## Source
- [oversight.gov report page](https://www.oversight.gov/reports/medication-delivery-delays-prior-and-during-covid-19-pandemic-manila-outpatient-clinic)
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