# Interim Audit Memorandum – The HUD Single Family Insurance Operations Division Should Take Additional Action To Inform Homeowners of Changes to Its FHA Refund Process Resulting From the COVID-19 Pandemic
> **Audit** by Department of Housing and Urban Development OIG · 2020-12-02
> *About: Department of Housing and Urban Development*
## Report
- **Title:** Interim Audit Memorandum – The HUD Single Family Insurance Operations Division Should Take Additional Action To Inform Homeowners of Changes to Its FHA Refund Process Resulting From the COVID-19 Pandemic
- **Submitting OIG:** Department of Housing and Urban Development OIG
- **Component agency:** Department of Housing and Urban Development
- **Type:** Audit
- **Publication date:** 2020-12-02

## Summary

We audited the U.S. Department of Housing and Urban Development’s (HUD) response to COVID-19 to determine if it appropriately, effectively, and efficiently tracked, monitored, and issued Federal Housing Administration (FHA) refunds owed to homeowners with terminated loans. During our field work, the Coronavirus 2019 (COVID-19) pandemic began and as a result, we developed a second, more urgent audit objective to determine how COVID-19 has affected policies, procedures, and distribution of FHA refunds and whether HUD’s response was appropriate.

## Source
- [oversight.gov report page](https://www.oversight.gov/reports/audit/interim-audit-memorandum-hud-single-family-insurance-operations-division-should-take)
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