# Review of Veterans Health Administration’s Virtual Primary Care Response to the COVID-19 Pandemic
> **Review** by Department of Veterans Affairs OIG · 2021-03-11
> *About: Department of Veterans Affairs*
## Report
- **Title:** Review of Veterans Health Administration’s Virtual Primary Care Response to the COVID-19 Pandemic
- **Submitting OIG:** Department of Veterans Affairs OIG
- **Component agency:** Department of Veterans Affairs
- **Type:** Review
- **Publication date:** 2021-03-11

## Summary

The VA Office of Inspector General (OIG) conducted a review to assess Veterans Health Administration’s (VHA) virtual primary care response to the COVID-19 pandemic, as well as the use of virtual care by primary care providers and their perceptions of VA Video Connect (VVC) between February 7 and June 16, 2020.The COVID-19 pandemic presented significant challenges to health care delivery worldwide.


## Recommendations

- **Rec 1** (Closed): The Under Secretary for Health evaluates veteran access to VA Video Connect, including availability of equipment and reliable internet connectivity necessary to use VA Video Connect, and takes appropriate action.
- **Rec 2** (Closed): The Under Secretary for Health reviews the provision of veteran VA Video Connect training and support, and takes appropriate action.
## Source
- [oversight.gov report page](https://www.oversight.gov/reports/review-veterans-health-administrations-virtual-primary-care-response-covid-19-pandemic)
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